Thank you for your feedback on the LG 28 cu.ft. French Door Refrigerator - LMXS28626S. We're thrilled to hear that you are enjoying your new fridge and that it has made a positive impact on your kitchen by brightening up the space! Is there anything specific that you feel could be improved to make your experience with the fridge a 5-star level? If so, please feel free to send us a private message on Facebook or Twitter through @LGUSSupport. We look forward to hearing from you and continuing to serve you in the best possible way.

We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer

Hi Sandy, we understand you shared your experience with your LG LMXS28626S 28 cu. ft. 4‑Door French Door Refrigerator, and thank you for taking a moment to tell us about it. This model offers helpful features like Door Cooling+, a spacious 28 cu. ft. interior, dual freezer drawers for easy organization, and the Slim SpacePlus Ice System designed to maximize storage. We also understand you mentioned that your refrigerator has not been performing the way you expected. To help support cooling performance, a few quick steps can be useful: - Confirm the refrigerator is set to 37°F and the freezer to 0°F - Make sure interior vents are clear so air can circulate - Check that all doors are sealing fully - Power cycle the unit for a few minutes to refresh the system For more guidance, this LG support article aligns well with the behavior you described: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich

Hello, Luis. We appreciate you sharing your experience regarding your LG LMXS28626S Refrigerator. We recognize your experience with the cooling performance and food preservation on your unit. For information and troubleshooting regarding cooling functionality, you can check our video guide here: https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi. Thank you for sharing what’s happening with your LG Refrigerator. We appreciate the details about the ice and water stopping after just a few months and the difficulty finding parts. We want to review the specifics of your LG unit so we can determine the best way to assist and ensure the refrigerator performs as intended. To allow us to properly investigate the details of your specific product model and to see how we can assist with your ice and water‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-waterice-related-issues-in-an-lg-fridge--20154432248901 ^James

Hi, Jim. We appreciate you sharing your experience regarding your LG LMXS28626S Refrigerator. We recognize your experience with the operational lifespan of your refrigeration units, and we want to ensure our appliances provide the long-lasting and dependable performance you expect in your home. To help keep your cooling system running efficiently, we recommend verifying that the rear ventilation space is clear of dust accumulation and that the power cord is securely plugged into a dedicated wall outlet to maintain consistent voltage supply. You can view our official visual maintenance guide for optimizing appliance durability through this resource: https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette