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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,300 ratings2,263 reviews
  1. 5 stars56% (1,282)
  2. 4 stars20% (468)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (256)

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Showing 1,911-1,920 of 2,263 reviews
Jan 4, 2025
shopper85
3 out of 5 stars
3 out of 5 stars review

good features but repaired twice

I bought this refrigerator and loved the freezer drawers, etc. After two years, the ice machine stopped functioning. After just less than 5 years, the compressor dies. I had a lot of food that had to be thrown out because it was more than a week before it could be fixed. Fortunately, it was just before the expiration of the warranty; so, I did not have to pay for the repair. I really like the model; I just wish it didn't break down.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team - Diego

Hello! It’s wonderful to hear that you appreciate the design and value of your refrigerator. We understand how inconvenient it can be to deal with repairs and the loss of food. It’s reassuring to know that the warranty covered the parts. We’d like to help ensure that everything continues to run smoothly. If you need tips for maintaining peak performance or any further assistance, feel free to reach out on social media at @LGUSSupport. Your experience is important to us, and we’re here to help.^ Diego

Nov 3, 2024
Kiki4444
4 out of 5 stars
4 out of 5 stars review

Mixed feelings

[This review was collected as part of a promotion.] Large capacity in part due to icemaker in door vs in refrigerator. However small capacity for ice and small cubes. Doors seem to dent easily. No light in bottom drawer which makes it a little difficult at night.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Sep 11, 2019
WB12345
5 out of 5 stars
5 out of 5 stars review

Tons of Space

[This review was collected as part of a promotion.] It's so nice having a lot of room to store your food. We had an older side by side and if anything got put in the back of the fridge you would never find it. Not with this one plenty of room and when you open the doors you can see everything that's inside. The finish is great to clean finger prints off damp rag is all you need. Its a very large frigde plenty of room for everything. My only complaint is that it's loud when running I dont remember my 15yr old Kenmore being as loud when the fridge was running.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Aug 27, 2024
amiller65
5 out of 5 stars
5 out of 5 stars review

Great Refrigerator by LG!

[This review was collected as part of a promotion.] I love this refrigerator! I have always had a smaller model with a freezer on the side. I had to remove a cabinet above the refrigerator to make it fit and am so glad I did! The amount of room I have with this model is amazing and I love the 2 freezer compartments.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hello there, we understand how much you’re enjoying your LG LMXS28626S French 4‑Door Refrigerator, and we appreciate you sharing your experience. Moving from a smaller side‑by‑side model to this spacious design is a big upgrade, and it’s great hearing that removing the cabinet was absolutely worth it. The extra room inside — along with the two freezer compartments — really does make everyday use more convenient and organized. We’re thrilled it’s been such a great fit for your home. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️

Oct 27, 2019
TinaRP
1 out of 5 stars
1 out of 5 stars review

Compressor Out After 16 Months

Bought this in June 2018 and the compressor went out. After doing some research online, I found several people with the same issue. LG is aware of this issue but when you call customer service they immediately tell you it is out of warranty. They have actually extended it 5 years due to the faulty compressor but will not tell customers. I cannot get anyone to return my calls. I am now 4 days without a refrigerator and I had to throw away hundreds of dollars of food. I am beyond angry at this point and will never buy another LG product again based not only on their bad product but their equally bad customer service.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Customer Service

We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues so soon. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP

Jun 1, 2019
Prosed
5 out of 5 stars
5 out of 5 stars review

Only one with wide shelves in both doors

[This review was collected as part of a promotion.] Love love love all the storage compartments. All others had normal size shelves on right and very very shallow ones on left. These shelves on right side are much deeper than all others(can fit much more than milk and juice) and on left where all others are way way way too narrow and shallow Maybe could fit a pack of shredded cheese and that’s all. This one holds condiments ketchup etc. Also like the smaller square ice cubes. Much easier to fill water bottle. Most cubes go in bottle and not scattered on floor. Trying to find something in a regular freezer side by side. These freezer drawers are perfect to keep food organized and easy to find

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Sep 22, 2022
Jaded_Duck
1 out of 5 stars
1 out of 5 stars review

Linear compression cooling is bad

Owned this fridge for just under 5 years and now it needs repairs that cost more than what I paid for it. LG was sued in a class action law suit, many linear compressor models were included, but unfortunately not this one. So out of warranty and no recourse. AVOID LG LINEAR COMPRESSOR REFRIGERATORS.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

We would be happy to review your case with you and check for warranty coverage, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer

Nov 18, 2017
Hubs
5 out of 5 stars
5 out of 5 stars review

Love this Frig !

[This review was collected as part of a promotion.] We purchased this LG just 3 weeks ago and we love the looks, the sturdy construction and all the features. The Black Stainless Steel color is gorgeous and we especially love the two freezer drawers. Frozen items we use daily in the top drawer and items we use once in awhile in the bottom freezer drawer. The Ice maker is great in the refrigerator door which leaves more room in the frig. shelf area for food. The day it was installed we ran 3-4 gallons of water through the water filter and we have let the Ice Maker make 4 full containers of ice. The Ice and the filtered Water right out of the Ice and Water Dispenser is fantastic. Next, a new LG gas Range in Black Stainless Steel. Thanks LG for making a great looking and very practical 4 drawer Refrigerator!

Review from lg.com
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Jun 3, 2024
Teach66
5 out of 5 stars
5 out of 5 stars review

Love this fridge!

This is the most wonderful refrigerator I have ever had. With the freezer on the bottom, the top doors open wide allowing very large things to go in. The two freezer drawers make dividing meat from other things I freeze easy. If I ever have to buy another refrigerator, I will buy this again.

Review from lg.com
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Aug 7, 2024
lloydc
5 out of 5 stars
5 out of 5 stars review

Happy Suggestions.

we bought a french door refrigerator approximately two months ago. we are happy with it, but we do have suggestions: 1> the ice/water dispenser should have a funnel/cover to prevent ice from dropping on the floor. 2> the ice/water dispenser should have something to catch any ice particles that fall inside the ice/water dispenser. 3> both doors should be self closing. 4> both doors should be slow close: they should not slam. 5> the bolts that fasten the doors to refrigerator body should be covered to give the interior a more finished appearance.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG

Hi, Lloyd! Delivering a spacious setup that keeps your home running smoothly two months down the line is exactly what our French Door refrigerators are engineered to do. We appreciate you choosing us, and your detailed feedback regarding the dispenser layout, door close mechanics, and interior hardware finishing is incredibly valuable to us. We will make sure to share these suggestions directly with our product team to help guide future design refinements. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance on inquiries and questions. ^James