Customer reviews for LG 28 cu. ft. French Door Refrigerator

Customer reviews for LG 28 cu. ft. French Door Refrigerator for

LG 28 cu. ft. French Door Refrigerator

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4.1 out of 5 stars

stars2,289 ratings2,253 reviews

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Jul 13, 2022

Mel

1 out of 5 stars review

Horrible Refrigerator! Don't waste $$$ on LG.

I actually bought mine a few years ago. It either froze everything or barely cooled within the first 2 years. It has been "repaired" so many times and now just stopped working completely. With the price we pay these should last more than a few years.

Helpful?

reply from LGAnswers

We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer

Apr 1, 2026

DAVID

1 out of 5 stars review

Terrible customer service and no one wants to work on them

Helpful?

reply from LG Digital Customer Care

Hi, David. Thank you for reaching out, and we understand the importance of having your LG Refrigerator (LRFS28XBS) model supported by reliable service. For situations where it’s difficult to find a technician, one helpful step you can try is performing a full power reset on the unit. Unplug the refrigerator for about 60 seconds, then plug it back in to allow the system to recalibrate. This can help restore normal operation if the issue is related to sensors or control functions. For more guidance, visit https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. We’d be glad to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Jul 4, 2025

Russ61

1 out of 5 stars review

Bad compressor

It took 3 refrigerators and 7 compressors and 100s of dollars in lost food before I got a refrigerator that works

Helpful?

reply from LG Digital Customer Care

Hello there, Russ61. Thank you for sharing your experience with us. We understand your inquiry regarding the compressor issues you encountered with your LMXS28626S refrigerator. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.samsclub.com/p/refrigerator-4-door-french-door/prod21428040We appreciate your patience. —Renzo

Jun 18, 2025

HELPME867

1 out of 5 stars review

Issues

Horrible refrigerator - water was pouring out over night and flooded our entire house leaking into the finished basement and garage. Pulled it out and the condenser was extremely hot. No longer cools at all.

Review from lg.com

Helpful?

reply from LG Digital Care Team - Diego

Hey there. We're here for you and we want to help as best as possible. This sounds like a significant appliance situation, and we want to help. Please send us a private message on social media at @LGUSSupport so we can connect directly. We'd like to understand what you're going through and explore any available options to assist you. ^ Diego

May 26, 2025

Nina R

1 out of 5 stars review

Skip this one

Cooling fan motor started making an awful noise at 1 year and a half. The fan is done. I should have read the reviews before purchasing - currently regretting this expensive purchase!!

Review from lg.com

Helpful?

reply from LG Digital Care Team - Diego

Hey Nina. We understand how important it is for your appliance to function smoothly, and we appreciate you bringing this to our attention. We're here to help explore solutions and ensure your appliance is performing as it should be. Please send us a private message on social media @LGUSSupport with your model number and purchase date. We're confident we can explore the best path to a great resolution for you. ^ Diego

May 23, 2025

bobu88

1 out of 5 stars review

HOT GARBAGE

This is the biggest piece of junk you will ever buy… STAY AWAY BUY ANY OTHER BRAND LG IS A JOKE TO DEAL WITH wont honor any kind of warranties and no wonder the got sued

Review from lg.com

Helpful?

reply from LG Digital

We appreciate your feedback and value your experience with us, Bobu88. Your satisfaction is important, and we’re here to assist you. Please send us a private message on social media @LGUSSupport with your contact details, and we’ll work to provide the support you need. Thank you for reaching out! ^Anthony

Aug 20, 2019

DEE DEE

5 out of 5 stars review

Verified Purchase

SUPER SPACIOUS

LOTS OF GREAT FEATURES

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Jul 4, 2023

Ann

5 out of 5 stars review

Verified Purchase

Review from walmart.com

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Aug 17, 2023

tmg63

2 out of 5 stars review

Nice Fridge, Bad customer service

I love the look of refrigerator, but the ice maker doesn’t put out much ice. The reason why I gave a 2-star rating is be because of LG’s customer service. My refrigerator was delivered a month ago with damages to the freezer drawers. The delivery guys told me to contact LG. I went into LG’s website, registered my product and requested a repair for the damages on the same day. Never received a response. SAMs contacted them several times, but the issue was never resolved. Now I’m being told there is nothing they can do because I didn’t contact the within the 48-hour period. Will not be buying another LG product. Thank you so much SAMs customer service for your assistance with this issue.

Helpful?

reply from LGAnswers

Thank you for taking the time to write a review. We’re sorry to hear that you had a negative experience with our customer service team. This is not the standard of service we aim to provide at LG. We apologize for any rude or unprofessional behavior you encountered. We take customer service very seriously, and we train our staff to be courteous and helpful at all times. We want to assure you that we're here to help. Please stop by and see how we've improved going forward. ~Tanisha

May 17, 2021

1 out of 5 stars review

Spent way more time broke than working

We purchased this refrigerator and it never cooled correctly from the time it was delivered. Extended warranty is no help as it is still under the mfrs warranty. They have tried two times to fix and failed and now we are awaiting several parts for the third fix and they are on backorder with no idea of when they will be delivered. They will not call it unrepairable and refund us or give us a new refrigerator even though they obviously can't repair it. We love the features and would love the refrigerator if it would only work. There is lots of room and a great layout and the drawer is awesome but we are totally relying on the $229 mini refrigerator which works like a champ while this expensive unit sits totally not working. Literally this has only worked a few weeks in total and that was just until it leaked again evidently as we have another CH E error. Maybe we got the lemon but I would think they would stand behind a new expensive product that did not work from the beginning and they have had two chances to fix and now we have the same issue again.

Helpful?

reply from LGAnswers

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette