We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

We would be happy to help you. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Nikki

Thank you for taking the time to share your feedback about your LG LMXS28626D. It's sad to hear that you are experiencing issues with the fan. We understand the importance of providing high-quality products and excellent customer service. Please don't hesitate to send a direct message to @LGUSSupport on social media. We're here to help and look forward to hearing back from you soon. ^Con