We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

We hate to hear this and after review of your case we see your unit is 12 years old. Thank you for your feedback.^Sandy

Hey there! We understand your experience could have been better, and we'd like a chance to rectify this. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. We are here to help. ^Gaby

Hi, Mufasid. Thanks for sharing this milestone with us. It’s wonderful to hear that your LG Refrigerator (LMXS28626D) model and the rest of your LG appliances have been a strong part of that experience. This unit is built for convenience with its spacious French‑door layout, smart cooling, and fingerprint‑resistant finish, making it a great fit for a busy household. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy