We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane

Hello, thanks for reaching our, we will need more information to be able to assist. Please give us a call at 1-800-243-0000 or drop us a line on Twitter at @LGUSSupport or on Facebook at https://www.facebook.com/LGUSSupport/ when you are with the unit. ^Nikki

Hi there, we realize you may have an unresolved issue and would like to give you any available updates we may have. Please reach out to our team by sending us a PM on Facebook or via DM on Twitter at the handle @LGUSSupport. If you don't mind, include your phone number and refrigerator information in your private message to us (model and serial numbers). We look forward to hearing from you and offering our assistance! ^Chris