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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,306 ratings2,269 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (470)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (259)

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Showing 111-120 of 2,269 reviews
Feb 25, 2020
Reviewer name: gcavener
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Lots of flexible storage. Messy ice dispenser.

[This review was collected as part of a promotion.] This is a replacement of a 28 cu ft. LG French door unit we bought 5 years ago. The second compressor died and a warranty repair wasn't possible because the first replacement resulted in some copper lines being too short for another repair. $2500 refrigerator lasted 5 years. The old unit had two icemakers, but the new one just has one. I hope it wasn't a mistake buying another LG. Keeping our fingers crossed.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Mar 8, 2018
Reviewer name: Gmax8
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] The only thing that I was not happy with is that the ice maker does not drop to the ice holder in the drawer. We assumed when we saw the holder in the freezer that the ice would drop into it. Nope, you have to take the small door holder and remove this to fill the ice holder.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 28, 2021
Reviewer name: Kajamor
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this Fridge!!

[This review was collected as part of a promotion.] We bought this refrigerator as part of our kitchen upgrade and we are so happy we got this one! It's the best fridge we've ever had! It looks fantastic, has plenty of space with flexibility to arrange the storage, a place for everything! The water/ice dispenser is awesome...love, love, love it!! It's wifi enabled too!!

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 31, 2021
Reviewer name: rwil777
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

LG Refrigerator

[This review was collected as part of a promotion.] This Refrigerator has a lot of space to store food, however we have had some issues with this refrigerator since we bought it in 2018. In 2019 had to replace a sensor, in 2021 had issues with refrigerator and freezer keeping the correct temperature. Again toward the end of 2021 we have to get the compressor replaced because the refrigerator and freezer were not keeping the correct temperature. Too many issues within the first few years, Thank God that all these issues were covered under the warranty, it was just a lot of hassle and inconvenience we had to go through. LG customer service was very helpful though.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Dec 9, 2023
Reviewer name: Frank1000
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Potential but defective

[This review was collected as part of a promotion.] The design is wonderful but the refrigerator has been nothing but trouble. We've had 3 ice makers, a replacement refrigerator and now a dead compressor, all in 4 years. The fact that these are warranty covered problems does not compensate for being without a working product for 9 days over Thanksgiving!!

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your [visit/experience] with us fell short of expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements of our products and services. We along with the community appreciate your kindness in sharing today. ~Tanisha

Jan 24, 2024
Reviewer name: Emmy Mullins
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

This refrigerator died at five years five months (five months after the expiration of its service plan). This was the second LG refrigerator I bought-the first lasted four years! Silly me for thinking that the second would last longer than the first.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hi Emmy Mullins, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Please feel free to reach out to us on social media using the handle @LGUSSupport with the serial/model and phone number. We'd love to revisit all of our options in order to make you a satisfied customer. ~Tanisha

Sep 22, 2022
Reviewer name: First LG Appliance
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

First impressions

Only had the refrigerator for about a month. My initial impression is very favorable. It's quiet. The ice-maker design being fully incorporated into the door is clever and does not impinge on shelf space. Temperatures for refrigerator and freezer are accurate and distributed evenly throughout the unit. Time will tell if the unit is reliable and I'm hoping it is.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jan 29, 2021
Reviewer name: Asad007
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Great design, but no internal monitoring system

[This review was collected as part of a promotion.] I had the fridge for 6 months now, but in the first month I had a cooling issue, and it took around 4 months to get fixed, and we were already out of summer, and the other thing is that the color for the water and ice release is already faded out.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Oct 11, 2021
Reviewer name: JKN5
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great buy!

[This review was collected as part of a promotion.] I bought my LG refrigerator about 3 weeks ago and it's been great. I did a lot of shopping and comparing products and prices before making my purchase and am thoroughly happy with this product. The dual ice maker is great. The insta-view door is a great feature but I don't use it as much as I thought. I still would buy it again though. The only thing I would like to see is stainless on the sides of lime the front.. but in my case it will be concealed into a built in cabinetry.The deal was great and the customer service was excellent I would definitely recommend the LG French door refrigerator.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 25, 2022
Reviewer name: HHJ43
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Well thought out features

We purchased this to replace another refrigerator that lasted less than 6 years, even though it was expensive. Very happy with the LG. Everything works as expected. The thinQ feature is an unexpected bonus. Plenty of room for the food that we commonly use. It maintains its temperature! Ice maker/dispenser works flawlessly.

Review from lg.com
Helpful?2JM6S803LSS113624255621