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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
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4 out of 5 stars
stars
2,301 ratings2,264 reviews
  1. 5 stars56% (1,282)
  2. 4 stars20% (469)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (256)

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Showing 1,181-1,190 of 2,264 reviews
Oct 21, 2023
Jlms
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Very short lifespan

The compressor stopped working after 5 years and 2 months (the full compressor warranty ends at 5 years). Replacement would cost very high labor costs. Will never buy another LG.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hello, we strive to create the best environment at LG as possible, and we would love to get more details on your appliance specifically. Please send us a private message on one of our socials @LGUSSupport, so we can look at ways to better assist you in this predicament. ~Tegan

Jan 16, 2024
Salim Jurayj
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Repair

The technician that arrived to repair the refrigerator was courteous, knowledgeable, professional and very friendly. It took about 3-4 hours for the repair to be completed and now my five(5) years old refrigerator is working again

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG

Hi Salim. Thank you for sharing your feedback regarding your experience with your LG refrigerator, model #LMXS28626S. It's great to hear that the technician provided excellent service and that your unit is now working again after the repair. If you have any other feedback or experiences you'd like to share, feel free to send us a private message on social media using @LGUSSupport and we'll be happy to assist you. Thank you for choosing LG!^Win

Oct 17, 2023
Raffaellina
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I am sorry that I bought this fridge. Not even a year old and had problems. Now one year and one month later I having problems again. The bottom freezer drawer is building up ice every time I open the drawer ice falls on the floor

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hey there, let's look into your details and see what we can do to assist with your concerns. Please send us a private message on our social media accounts, @LGUSSupport. In the meantime, try out this helpful link for troubleshooting the concern. http://spr.ly/6422utb3M ~Tegan

Feb 17, 2023
ShellyJ
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Overall Happy

I bought a LG Appliance package and overall am happy I did. The refrigerator has a lot of space and is layed out perfectly, my only compaints so far is that it tends to make a lot of noise and the ice-maker doesn't seem to always work correctly.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Sep 25, 2023
FloydIAm
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great service!

[This review was collected as part of a promotion.] Refrigerator works very well since recent service appointment. From call for service to completed repairs including parts was about 24 hours. Very respectable these days.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jan 9, 2022
Full life
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Appearance

[This review was collected as part of a promotion.] We loved the look of our LG refrigerator until it stopped working on Thanksgiving day due to a faulty compressor. Our food defrosted and water flooded our hard wood floors.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane

Feb 28, 2021
Napa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the features, especially the door alarm!!!

[This review was collected as part of a promotion.] Great space especially the freezer section/sections....great appearance....and love the size of the ice cubes!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Feb 9, 2022
Nise1465
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Great Size, that's about it

[This review was collected as part of a promotion.] Looks nice, great size. Have had issues with noise. Had to have icemaker and compressor replaced and it's not even 2 years old yet!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

Based on your recent repair on 1/31 from our LG certified technician, I can understand why you feel this way. We apologize for any inconvenience this has caused you and thank you for taking the time to share your feedback. ^Jennifer

Dec 13, 2021
Lisa Be
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Great features and won’t freeze ice cream

[This review was collected as part of a promotion.] Have had frozen ice cream twice in one year. The refrigerant makes it so it can’t be serviced except by a select few and even they are dwindling.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Apr 19, 2021
KristenR3
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Product!

[This review was collected as part of a promotion.] We have had this product for 6 months now and are very happy with it. It is spacious and looks great in our kitchen! We have truly chosen the best refrigerator!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621