We understand how you feel about the result of the ongoing repair of your washer, Jonathan. We recommend contacting us via the options below to speak with a live representative for additional assistance and options with your concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number, 1150813009, to help our team locate your information when you message us. Have a great day. -John

Hello there, Sharing your review of your washer matters. Allow us to help. Wash time varies depending on the weight of your laundry. The washer automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. (This may not be applicable on some cycles.) Please refer to your user manual for more details. Turn to pages 39 to 41, " Cycle Overview." User Manual https://downloadcenter.samsung.com/content/UM/202505/20250515142134647/OID65777_IB_WA3500C_EN_250508.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150950835) to help our team pull up your information. Have a great day. ^Camille