Customer reviews for Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet

Customer reviews for Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet for

Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet

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4.4 out of 5 stars

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Jun 26, 2025

Sevan

1 out of 5 stars review

Extremely Disappointed

I’m extremely disappointed with both the Samsung washer I purchased and the customer service experience that followed. The washer has never pulled hot water, which is a basic and essential function. I reached out to Samsung for warranty service, and they sent a technician. Shockingly, the technician claimed “there’s nothing wrong” – even though the washer still does not use hot water at all. It was clear that no real diagnostic was done. When I contacted Samsung’s customer service and warranty support team again, I was told “there’s nothing we can do about it.” This is completely unacceptable for a product that’s still under warranty and clearly malfunctioning. I trusted the Samsung brand, but this experience has been nothing short of frustrating. Poor product quality is one thing, but the lack of accountability and basic customer support is inexcusable. I will not be buying another Samsung appliance, and I strongly caution others to consider a different brand – especially if you expect your warranty to mean anything.

Review from Samsung US

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reply from SEA Care

We understand the importance of a working washing machine in your household, Sevan. Let's help you out. Please refer to the resources below to rectify your washer's concerns. Please click the link and the hyperlinks and watch the embedded video for tips. Washing machine fills with the wrong temperature water: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149787215, to help our team locate your information when you message us. Have a great day. -John

Jun 3, 2025

Ramcosto

4 out of 5 stars review

Excellent washer

[This review was collected as part of a promotion.] Excellent washer not 5 start because I can’t connect to WiFi because the system unable to find the correct network I have the washer internet can work but I have 5G and 6 and washer the regular bandwidth can work 2.4

Review from Samsung US

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Aug 24, 2025

ChristiK

1 out of 5 stars review

Worst Washer ever and the dryer sucks too

This washer is terrible. I have had problems since we got it a week ago. Every load comes up error DC4. You troubleshoot, get a load done and it happens again. Everytime the load is either unbalanced or it's not draining right. The lid lock does not unlock, so your clothes are stuck in there, so you can't try to make them balanced. Once the lid does unlock ( I can't find a switch to switch the darn lid lock off). You have to take everything out that is now drenched and try to figure put how ro balance it. Plus this should have an automatic water level setting. I shouldn't have to choose it every darn time. Why get a digital washer if it doesn't come programmed. Worst washer ever. The dryer in this pair sucks too. Foor is flimsy and should have a handle at the top not just on the side. Door doesn't open very far. Plus the darn thing is like 2 inches off the ground so you have to squat to get your things out. The design team for this pair should be fired if they haven't been already

Review from Samsung US

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reply from Samsung Care

Hello ChristiK, We understand the disappointment about your experience using the washer and dryer. Let us help. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. (This may not be applicable on some cycles.) Here is a link with information about the washer error codes. Check the guide and select "dS, d5, FL, LO, L0, dE, dE1, dE2, dC*, dC1, dL, 1 dC, 1dC4, 1dC1: Door error" for recommended actions. We suggest watching the attached video for other helpful tips about door errors. The washing machine displays an error code: https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guides, which you can watch from beginning to end, are also attached. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 We have provided the troubleshooting link to help when a washer does not drain. It also includes other resources to check when the washer is level, clean the unit, and watch a video from start to finish. Samsung washing machine does not drain: https://www.samsung.com/us/support/troubleshooting/TSG01001013/ The link below contains the troubleshooting steps for the locked washer door. Samsung washer door is locked. https://www.samsung.com/us/support/troubleshooting/TSG01001983/ You may also check page 53 of the user manual for other recommended actions when the washer shakes, page 54 when the washer door is locked, and page 55 when the washer does not drain. https://downloadcenter.samsung.com/content/UM/202505/20250515142134647/OID65777_IB_WA3500C_EN_250508.pdf For further assistance with the dryer, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150487792 to help our team pull up your information when you message us. Thank you. -Angelica

Mar 11, 2026

Lina

5 out of 5 stars review

Satisfied Buyer

[This review was collected as part of a promotion.] Best washer I have ever had. Love the smart technology makes cleaning laundry so much easier

Review from Samsung US

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Nov 5, 2025

Lunden

1 out of 5 stars review

EVERY LOAD UNBALANCED!

This washer is junk. Do not waste your money on this. The only time it doesn't end up unbalanced every spin cycle is when it's empty. Small loads of clothes end up taking hours because it becomes unbalanced. And bedding… forget it. It's so bad I'll never buy anything Samsung again.

Review from Samsung US

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reply from SEA Care

Hello Lunden, We all know the frustration you experience with your washer. We are here to help you. Check out the link below for steps to take with your washer that becomes unbalanced and takes a long time to finish a cycle. To access the complete instructions, click on the embedded words and select "No" under "Did this resolve your issue?" for more details. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151254488) when you message us so our team can retrieve your information. Thank you. -Kimberly

Mar 25, 2026

Keto181

5 out of 5 stars review

Great washer

Great capacity and connectivity makes washi no clothes so easy!

Review from Samsung US

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Oct 28, 2025

Jpress

5 out of 5 stars review

Great Washer machine

[This review was collected as part of a promotion.] Great performing washer machine with great features.

Review from Samsung US

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Oct 6, 2025

Rachel L

5 out of 5 stars review

Great washer

[This review was collected as part of a promotion.] Great washer, love the app, it let's me know when the washer is done

Review from Samsung US

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Jun 20, 2025

Samsung loyal

5 out of 5 stars review

One big wash so less loading and separating.

[This review was collected as part of a promotion.] This washer is very versatile and has very large capacity it has a lot of buttons to push but that gives you so many options.

Review from Samsung US

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Jun 19, 2025

Bugs

4 out of 5 stars review

Water level choice.

[This review was collected as part of a promotion.] Default water level should not be Extra high. Clean cycle should be a suggestion, not chosen for you.

Review from Samsung US

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