Hi Tom, we are deeply sorry to hear about your experience with the shipping company. Unfortunately, once the unit leaves our warehouse, we do not have control over it. I have passed your feedback along to our shipping and receiving team to ensure that we are partnering with the best shipping companies. Please reach out to us at 1-855-944-3571 and we can help you replace or return your unit. Thank you, Zach - Westinghouse

Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team and customer care team to ensure that we are providing the best experience possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need. Thanks,