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Customer reviews for 12,500/9500–Watt Westinghouse Gas-Powered Portable Generator + Remote Electric Start for
12,500/9500–Watt Westinghouse Gas-Powered Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
8,011 ratings7,958 reviews
  1. 5 stars86% (6,854)
  2. 4 stars13% (1,019)
  3. 3 stars1% (70)
  4. 2 stars0% (17)
  5. 1 star1% (51)

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Showing 1-10 of 7,958 reviews
Nov 13, 2019
Reviewer name: thunderhaus
5 out of 5 stars
5 out of 5 stars review

WGen9500 Generator

I purchased and just recieved. It was very easy to put the wheels on and it came with the correct amount of oil (1.1l) to quickly add to the generator. After connecting the battery (through a connector), I added gas, hit the start switch and on the second try of the auto start, it fired right up. I was impressed that it started so quickly right out of the box. The remote start works great and I was able to start it from the comfort of my house.

Review from westinghouse.com
Helpful?2WECXRCCO0ND13623262579
Feb 9, 2023
Reviewer name: Mommy's House
5 out of 5 stars
5 out of 5 stars review

Remote Started for Initial Commissioning

Amazing, followed the instructions and when I was ready pushed the button on key fob and she busted right off. Went through several different loads always showed between 242 and 243 volts no matter what appliance was energized. Very happy with my purchase.

Review from westinghouse.com
Helpful?2WECXRCCO0ND13623262579
Jul 25, 2026
Reviewer name: Happy In Pa
5 out of 5 stars
5 out of 5 stars review

It does it all

I have been researching generators for over a year and now have decided due to an abundance of power outages at my home that this would be the time to get one. This WGen 9500c was the perfect fit for my needs as well as affordability. I added an Interlock kit to my main entrance panel and the outside plug as well. I am now confident that the next outage will not be so worrisome especially in wintertime. Everyone should consider an alternative power source for their home. Regards David Morris

Review from westinghouse.com
Helpful?2WECXRCCO0ND13623262579
Sep 16, 2023
Reviewer name: Jim
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fantastic House Generator

I bought the 9500c generator a couple months ago. It is very simple to assemble, they provided the oil, funnel and tools to get it started. The push button start works great. My wife used the remote start key fob inside and outside house. This feature is a mobility saver since my wife is disabled. She has the freedom to start and stop the generator if she leaves the house. The generator is very quiet. A couple weeks after I received it, I lost power for 3 days, powered the whole house. It is a must have. I would definitely recommend!!!

Helpful?2WECXRCCO0ND13623262579
May 4, 2019
Reviewer name: Skybluenow
5 out of 5 stars
5 out of 5 stars review

Wonderful

Westinghouse 9500/12000 W the great equipment... Very nice...

Review from westinghouse.com
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Jul 12, 2026
Reviewer name: DJH54
5 out of 5 stars
5 out of 5 stars review

Hurricane Season

Purchased mine 6-30-26 for hurricane season preparations and so far im happy with the initial start up and easy to use. Seems solid and easy to use and should stand to last a while.

Review from westinghouse.com
Helpful?2WECXRCCO0ND13623262579
Dec 21, 2025
Reviewer name: Crisco
5 out of 5 stars
5 out of 5 stars review

My upgrade generator

This purchase is an upgrade to my 10 yr old gen. My purchase was a WGen9500c. Took 20 minutes from start to running The remote start was very important as we keep the new one to provide additional power in addition to what was configured as well as ease of remote start. Age/ medical reasons. As stated, after set up, started right up. No longer pull stating to exhaustion. I’m 71 yrs old and ease of use very important

Review from westinghouse.com
Helpful?2WECXRCCO0ND13623262579
Feb 7, 2026
Reviewer name: Lardass
5 out of 5 stars
5 out of 5 stars review

We bought this last month after a huge wind storm leaving us without power for 3 days. A neighbor helped us with the decision because he has the same model and it worked like a charm for his family. The Quick Start Guide relieved my worry as it's a piece of cake to set up and run. Dang, it's a heavy bugger and getting the wheels and feet on takes 2 people, but it's done!

Review from westinghouse.com
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Jul 30, 2026
Reviewer name: Vicki
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Won't run for more than 10 seconds. Service dept is giving me a stall -day 5 with no path forward.

Review from walmart.com
Helpful?2WECXRCCO0ND13623262579
Feb 25, 2026
Reviewer name: Unsatisfied
1 out of 5 stars
1 out of 5 stars review

Not worth it. Defective.

If I could rate this generator with zero stars, I would. Bought it mainly for power outages so I was fortunate to not have any for a long period of time before I tried to use it. I didn't put gas in it until I needed to use it and it wouldn't start. When I contacted Westinghouse they sent me an email of something to do since it wouldn't start. I felt like I shouldn't have had to do anything since it was practically still new. Not being a mechanic I called a friend to help. We finally got it started but it still didn't run as it should've. I really believe there is a defect that Westinghouse does not want to address. I had another friend take it and work on it and finally got it running. I would run it at least once a month for 20 minutes or so. Then I noticed a leak and I believe it is oil since that's the only fluid that was required in the generator. I have not ran it since. Ultimately I've never got to use it during a power outage. I did purchase it on sale, but I wasted my money. Also unfortunately by the time I tried to use it the warranty was expired. I've invested in a Generac whole home generator and eventually get the Westinghouse repaired and give to my son. Very disappointed in this product.

Helpful?2WECXRCCO0ND13623262579
reply from Westinghouse

Hello, thank you for letting us know about this. We are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support&#64;westinghouse.us and we will look into the matter. <br /><br />Thank you,<br />Cam - Westinghouse