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Customer reviews for 12,500/9500–Watt Westinghouse Gas-Powered Portable Generator + Remote Electric Start for
12,500/9500–Watt Westinghouse Gas-Powered Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
8,015 ratings7,962 reviews
  1. 5 stars86% (6,858)
  2. 4 stars13% (1,019)
  3. 3 stars1% (70)
  4. 2 stars0% (17)
  5. 1 star1% (51)

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Showing 1,541-1,550 of 7,962 reviews
Aug 12, 2024
Reviewer name: Jerry123456789
2 out of 5 stars
2 out of 5 stars review

Has already had to be returned after first use for

We bought this for Hurricane Debby that just came over us in Suwannee County FL. It worked on propane but when we swithced to gas it would'nt start again!!! We had to go borrow a generator again even though we had bought a brand new one. Now we are lookin at another storm that could possibly head our way in a few days...and we have NO generator even though we just paid for this one in full. A little frustrated at the moment.

Review from westinghouse.com
Helpful?2WECXRCCO0ND13623262579
reply from eComm

Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you. Thank you, Zach - Westinghouse

Feb 28, 2022
Reviewer name: RWP61
5 out of 5 stars
5 out of 5 stars review

Best Generator

I bought this March 2021 and waited until I used it enough to know the unit to write a review. Shipping was on time, delivery drivers respectful of my investment, the box in showroom condition and not a scratch on the generator. The first startup was interesting, oil added and I went to pull the cord a few times to run oil up in the motor but it started on the first easy pull. Breakin was easy, oil changing no issue. Then I had back surgery so it sat for a few months. I didn't put fuel stabilizer in it so when I rolled it out I wondered what would happen but when I turned it on, hit the remote it started right up. I researched a bunch of generators before buying and Westinghouse was always top rated for a number of reasons so I bought the WGen9500 and I couldn't be more pleased with it. I highly recommend this generator for features performance and price, you will not be disappointed.

Review from westinghouse.com
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Sep 6, 2023
Reviewer name: Buzzsaw
5 out of 5 stars
5 out of 5 stars review

WGen9500c

UNboxed on 9/5/23 Installed wheels and bottom frame stand mounts, all parts shipped with generator, generator was shipped ESTES and arrived in perect condition, should be able to start it up this evening hopefully all goes well, so far im happy with my purchase.

Review from westinghouse.com
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Mar 20, 2023
Reviewer name: BHRANDOM
5 out of 5 stars
5 out of 5 stars review

Excellent Product with ease of use and great quali

I purchased this product on 3/18/2023 and had to have my son help me load it in his truck as it is a tad bit heavy. We took it home and went through the set up instructions and was blown away that in a temperature of 29 degrees outside with the key fob this baby started right up with no choke. Truly remarkable I think. My son is an engineer at a competitors company and said this generator is well put together with well thought out features. I was very pleased and we ran the generator for approximately 2 hours with partial load as part of the break in process and it worked flawlessly. I didn't even have to charge the battery as it still had the factory charge which cranked it right over. Great job to the team at Westinghouse for making an incredible quality product. I currently have it stored in the garage where it fits perfectly. My neighbor came over earlier today and I showed him all the features as he's looking to upgrade from his old generator and he was quite impressed.

Review from westinghouse.com
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Jan 24, 2021
Reviewer name: Louie45
5 out of 5 stars
5 out of 5 stars review

EXCELLENT GENERATOR SO FAR!

Haven't needed to use it yet bu the set up and 1st start out of the box couldn't have been easier. Battery was charged. I didn't have to connect the wires to the battery just connect the factory installed connectors. Came with the right amount of oil son no guess work. Started with the push of a button! Next power outage we'll be ready!

Review from westinghouse.com
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Jun 5, 2020
Reviewer name: Mario30pcc
5 out of 5 stars
5 out of 5 stars review

Exactly What We Needed (WGen9500)!

I purchased this generator on June 01, 2020 and recieved it on June 05, 2020. Incredibly fast service. We purchased this generator after reviewing several models by multiple competitors. The WGen9500 fit our needs. Iwill update my review when I actually use it.

Review from westinghouse.com
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Sep 30, 2023
Reviewer name: JWG34
5 out of 5 stars
5 out of 5 stars review

Great deal on WGen9500c

Awesome generator, great features and like the electric/remote start. It cranks right up and so far has ran really well. When it arrived it was damaged and got a replacement without any hassle. Would definitely recommend this generator to anyone and already have to all my friends.

Review from westinghouse.com
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Jun 9, 2019
Reviewer name: JOISE
5 out of 5 stars
5 out of 5 stars review

Excellent equipment

We bought this over 2 months ago. We did lots of research about generators before going with this one and boy are we glad we did it. It is a great machine and it keeps a couple of our big appliances going close to 24 hours. I just wish it was a bit less noisy.

Review from westinghouse.com
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Nov 10, 2024
Reviewer name: Alex L
4 out of 5 stars
4 out of 5 stars review

Great Performance, but CO Sensor Issue

I recently purchased the Westinghouse WGen9500c portable generator, and overall, I’ve been quite impressed with its performance. It offers plenty of power with its 9500 running watts and 12500 starting watts, which is more than enough to keep essential appliances running during a power outage. The build quality is solid, and the unit starts up reliably, even in colder weather. I also appreciate the user-friendly features, like the electric start and the clear, easy-to-read display panel. However, I’ve encountered an issue with the carbon monoxide (CO) sensor, which has been a bit frustrating. Early on, the CO sensor seemed to malfunction, triggering the generator to shut down unnecessarily. While I understand the importance of this safety feature, it’s disappointing to experience this fault so early in the generator’s life. As a result, I now need to send it in for service to address this problem. Despite the CO sensor issue, I’m still optimistic about the long-term performance of the WGen9500c. Westinghouse is known for good customer support, so I’m hopeful that this will be resolved quickly. If you’re in the market for a powerful and versatile generator, I would still recommend the WGen9500c, but be mindful that this model may have some early teething issues with the CO sensor. Pros: Powerful output (9500 running watts) Easy to start and operate User-friendly display panel Good build quality Cons: CO sensor malfunction (requiring service early on) Hopefully, this is just a rare issue, and once it’s fixed, I can enjoy the generator without further problems.

Review from westinghouse.com
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Mar 12, 2019
Reviewer name: DBS1
5 out of 5 stars
5 out of 5 stars review

Great portable generator (WGen9500)

I did a lot of research before purchasing/ordering this Westinghouse generator. It arrived quickly and after installing the wheel kit, and adding oil and gasoline, it started on the first try. It runs quiter than my old generator, has many more features and will provide more watts. It seems bad weather events are occurring more frequently in our area and this generator will provide the needed power my family and I will need in the event power is lost. Thank you Westinghouse!

Review from westinghouse.com
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