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Customer reviews for 12,500/9500–Watt Westinghouse Gas-Powered Portable Generator + Remote Electric Start for
12,500/9500–Watt Westinghouse Gas-Powered Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
8,033 ratings7,980 reviews
  1. 5 stars86% (6,872)
  2. 4 stars13% (1,021)
  3. 3 stars1% (71)
  4. 2 stars0% (17)
  5. 1 star1% (52)

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Showing 1,191-1,200 of 7,980 reviews
Aug 8, 2024
Reviewer name: hurricanepreppers
5 out of 5 stars
5 out of 5 stars review

sturdy. dependable.

we bought this model based on range of features and power since we live in a hurricane zone and expect to lose power - it was a replacement for a very similar westinghouse product used reliably for years...and we're looking forward to enjoying this one for many more

Review from westinghouse.com
Helpful?2WECXRCCO0ND13623262579
Sep 26, 2019
Reviewer name: 1234
5 out of 5 stars
5 out of 5 stars review

Easy Setup

Was easy to setup and impressed with multiple starts and no choke. Did not open gas line (should have read instructions closer) and first attempt timed out. Reread instructions opened gas line, pushed button and fired right up. Hook up to transfer switch for an outbuilding which includes ac unit and water well. All worked great.

Review from westinghouse.com
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Nov 5, 2019
Reviewer name: ScottyW
4 out of 5 stars
4 out of 5 stars review

Good features and power, with good reviews

I just purchased this product and have not had a chance to run it yet. However during assembly, installing the feet to the frame one of the welded bolts were not aligned properly with the hole on the frame. I had to screw the bolt in from the back side, and bore out the hole a bit on the frame. This allowed me to bolt it from the feet mounting side, however it did strip the bold a bit. Besides that the overall quality looks good.

Review from westinghouse.com
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Nov 13, 2023
Reviewer name: gary5555
4 out of 5 stars
4 out of 5 stars review

Seems like a good generator but had some damage.

When I received my generator the box it came in was in perfect condition. Good delivery company. Three things were wrong after I opened it. The frame had a dent on it and one of the wheels wouldn't go on because the frame was bent. I pounded out the wheel slot and was able to mount the wheel. I figured the dent was not going to affect the operation of the generator. Generator runs fine. I put two gallons of gas in the tank and the gauge does not register or move. Taped on it and still does not register a 1/3 tank but empty. Would like a new gauge if that would be possible. I would send a photo but don't know how on the com[uter but could text you one. I'm 74 and don't know much about computers.

Review from westinghouse.com
Helpful?2WECXRCCO0ND13623262579
Feb 27, 2021
Reviewer name: K Scherz
4 out of 5 stars
4 out of 5 stars review

Well Built Unit With Excellent Features

I bought this unit a little over a month ago now. I installed a 50Amp Outlet on the exterior of my home and a 50 Amp breaker with a mechanical interlock with the main breaker. This has proven to be a really good solution at a substantially lower cost than a standby unit. Yes, I have to flip a couple breakers and roll the unit out my garage and plug it in but that about it. As infrequent power losses are, this is more than adequate for me. The remote start is awesome. I use it to start the unit after it plugged in and I have flipped the breakers in my breaker panel. It’s nice that you can shut the unit down to conserve fuel at night or when you leave and start and stop it suing the remote. Really a great idea. The solid tires are a really good move as well. I have used units with air filled tires before and they leak and it makes it very very difficult to move them. The one thing I would like to be different is the location of the 50A outlet on the unit would be for that outlet to be in a different spot, swapped with one of the other outlets. The issue is, the 50A outlet is located on the far right directly above the highest point of the wheel. This creates an obstruction to the natural position of the heavy 50A cable needed to connect to this outlet on the generator. (See attached photo) All of the other outlets require a much lighter duty cable, due to their lower power levels, therefore it would be much better to have one of those (perhaps the 120 vac outlets) above the wheel. It was quite difficult to manipulate the cable to use this outlet with a bottom exit cable which is the most common and safest solution in the event of rain, etc. I gave the unit a 4 Star rating specifically because of this design shortfall. If a 4.5 options was available, I would have selected it. If it wasn’t for this, I would have given a 5 star without a doubt.

Review from westinghouse.com
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Aug 18, 2024
Reviewer name: JDrumr
5 out of 5 stars
5 out of 5 stars review

Easy Set-Up.

My first experience with Westinghouse. So far, I am impressed. Easy Set-Up. I followed the easy directions to fill fluids, connect the battery, learn the specs, etc.. The key fob was already factory paired, because the directions to do so seamed a bit confusing at first glance. The choke appears to be automatic, but labored to adjust during initial start. I turned the generator off and restarted, resolving the issue. The key fob starter is awesome; worked perfectly out of the box. One suggestion is to relocate the battery connection as it partially obstructs access to the oil dip-stick port. Overall score out of the box: 10. The true test, of course, will be the next big storm. Stay tuned...

Review from westinghouse.com
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Aug 16, 2023
Reviewer name: JJRT3
5 out of 5 stars
5 out of 5 stars review

WGen9500c Generator

This is my first purchase of a generator after many times of power outages in the past. Very happy with the amount of of things I can power at the same time. It is not too bad with the noise when it is running and the remote start is a bonus. Very happy with purchase so far.

Review from westinghouse.com
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Nov 21, 2021
Reviewer name: BC49015
5 out of 5 stars
5 out of 5 stars review

Very easy to start

This is my first gas generator purchased in late October. I did quite some online research and decided to go with this brand and model based on our house needs. I am not a handy person yet I found the instructions very clear and easy to follow. I set up the wheels and filled up the gas tank, connected the battery then ready to start. It took me a few minutes to realize that I didn't put the gas valve to the "On" position. The electric start really made the start so simple. I let it ran for an hour to help break a little bit. Very satisfied with the experience of getting started. Now I have the generator wired to the panel by an electric engineer and expect it to run the whole house except the AC.

Review from westinghouse.com
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Sep 16, 2021
Reviewer name: space coast
5 out of 5 stars
5 out of 5 stars review

Great generator for our condo

Generator is perfect for our condo. Powers everything up and starts within seconds. Glad we went with a reputable manufacturer. Nice plus is that it comes with a wheel kit, some brands don't. Great value, lots of power for the purchase price and very well designed and is very sturdily constructed.

Review from westinghouse.com
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Jun 23, 2024
Reviewer name: SpaceXBob
1 out of 5 stars
1 out of 5 stars review

Garbage Product

I bought this thing a year and a half ago and its already stopped working. The electric start doesn't work at all and with the manual start it runs for 15 seconds. I have only ran it for maintenance every other month or so. Fortunately I have not had the need for it yet. I put in a ticket with Westinghouse a couple of months ago of course they tell me that its out of warranty. Something like a generator should last longer than a year and a half, especially if it hasnt really had to handle anything.

Review from westinghouse.com
Helpful?2WECXRCCO0ND13623262579
reply from eComm

Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need. Thank you, Westinghouse