Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator

Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for

Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator

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4.5 out of 5 stars

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Jun 21, 2025

Vick

5 out of 5 stars review

My favorite refrigerator ever!!!

[This review was collected as part of a promotion.] I love my Samsung refrigerator! I needed an extra large size that would fit my kitchen. This deep model does the trick. Perfect for my large family! The design is well thought out and had no wasted areas. I love the ice maker with two sizes of cubes! Slightly larger capacity of ice maker would make this a little better. It is programmable to my phone! And I have honestly used that ability. The auto door openers are really nice, especially when you are carrying something. The stainless doesn't smear and always looks nice. ⁸⁸

Review from Samsung US

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Sep 16, 2024

eden

1 out of 5 stars review

Weak shelves, hard to open drawers, bad sensors

Worst fridge ever. I've lost 3 brand new gallons of milk because they froze completely in the fridge! The shelves are very weak and dip when you have normal items on it. The freezer opens every time you reach into the fridge because your left shoulder hits the freezer sensor. The produce drawers have no wheels so they do not glide out and it is a struggle to open and close. My kids are no longer getting their own fruits because it is now a hassle for them to open the produce drawer. BIG MISTAKE with this purchase.

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reply from Samsung

Hi Eden,We understand the importance of having a reliable appliance at home. We are here to help.Here are links to help you with the refrigerator. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further assistance.Samsung freezer is too cold. https://www.samsung.com/us/support/troubleshooting/TSG01109866/Samsung refrigerator shelf/drawer removal and cleaning guide.https://www.samsung.com/us/support/answer/ANS00063107/Also, please see the "Auto door open function" section on page 44 of the user's manual to help you with the fridge door sensor and follow the steps for reference.Manualhttps://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdfShould you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1147536152 to help our team pull up your information.Have a great day.^Aloe

Dec 8, 2025

Scott

2 out of 5 stars review

Design flaw - Dual Ice Tray Model: RS28CB7600QL

Ice Maker Tray falls off of the track system when bins are full.

Review from Samsung US

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reply from Samsung Care

Hello Scott, We understand how you feel about the ice maker tray falling off the track system. We recommend contacting us via the options below to speak with a live representative for additional assistance with your unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Dec 19, 2025

lovesamsung

5 out of 5 stars review

Perfect Refrigerator!

[This review was collected as part of a promotion.] this is an awesome product! all the features are so good and quality and tech is very nice!

Review from Samsung US

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Jul 11, 2025

Terry

2 out of 5 stars review

HORRIBLE Ice Trays

Size is good--water pitcher is good--ICE TRAYS ARE CRAPPY!!! THEY KEEP FALLING OFF THE RACK AND IT IS A PAIN IN THE BUTT. Had the fridge for a month now and I have nothing but regret for buying it.

Review from Samsung US

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reply from SEA Care

Hello Terry, We are aware of the difficulties you had with your ice maker's ice tray. We would love the opportunity to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149943520) when you message us so our team can retrieve your information. Thank you. -Kimberly

Jun 4, 2025

Vicky

5 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] I love how spacious it is and the water pitcher in the door is a favorite along with the bite sized ice.

Review from Samsung US

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Jan 7, 2026

Neversamsungagain

1 out of 5 stars review

Bad fridge

Do not purchase this fridge. Broke in less than 3 months

Review from Samsung US

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reply from SEA Care

Hello there, We strive to assist you at any time. We would want to know more information about what's going on with your refrigerator so that we can offer the assistance you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151773365 so our team can pull up your information when you message us. Have a great day. -John

Jun 18, 2025

Thepearl

5 out of 5 stars review

You won’t regret it

[This review was collected as part of a promotion.] Excellent refrigerator, very modern and cute. Not to mention very spacious , for a big family.

Review from Samsung US

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Jun 3, 2025

Gerri

5 out of 5 stars review

Refrigerator

[This review was collected as part of a promotion.] I like the sleek look and the way the water pitcher is in the door

Review from Samsung US

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Jun 3, 2025

bhsrconner

4 out of 5 stars review

Good product

[This review was collected as part of a promotion.] Like the product, but wish you could more on the samsung smart thing app.

Review from Samsung US

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