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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.6 out of 5 stars
stars
374 ratings374 reviews
  1. 5 stars79% (295)
  2. 4 stars12% (46)
  3. 3 stars2% (8)
  4. 2 stars2% (7)
  5. 1 star5% (18)

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Showing 1-10 of 374 reviews
Dec 19, 2025
Reviewer name: lovesamsung
5 out of 5 stars
5 out of 5 stars review

Perfect Refrigerator!

[This review was collected as part of a promotion.] this is an awesome product! all the features are so good and quality and tech is very nice!

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Aug 20, 2026
Reviewer name: Josh265
5 out of 5 stars
5 out of 5 stars review

Amazing 🤩

[This review was collected as part of a promotion.] I’ve been very happy with my Bespoke Side-by-Side refrigerator so far. The design looks modern and premium, and it fits nicely with the overall look of my kitchen. The interior is spacious, with plenty of room for both everyday groceries and larger items.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Aug 3, 2026
Reviewer name: Royboy
5 out of 5 stars
5 out of 5 stars review

Best refrigerator ever filterd water and ice cubes

[This review was collected as part of a promotion.] I am wanting to say that this is the first time I’ve enjoyed such a fancy and smart type refrigerator. I totally enjoy that I can set the temperature on my refrigerator or freezer online or shut my ice maker on and off without having to be at the house. The consistency of the freezer is excellent. I like my ice cream a certain way. And it always kept right exactly at that level. The crisper drawer and fruit is excellent as it seems to me like it allows the freshness of the vegetables to last even longer. The doors are quite heavy, and so the little fingertip sensors on the side of each door is excellent as the doors automatically open themselves and then you just have to pull them open and they shut on their own also so they’re ergonomically correct. I think one of the things I enjoy most about the refrigerator is the water filtration system I actually fill up a jug every other day just for my coffee maker so I have filtered water in there. Also the little jug of cold water in the door is like none other anytime I open the door I have at least I think it’s at least a liter of cold water and a water jug no matter how much I pour out within one minute it’s full again plus it has a little Water dispenser on the side to fill up my jugs such as my coffee jug water jugs that I don’t have to have cold. It just runs filtered water into any container I want and I love it more because it’s on the inside of the door not outside where it’s in the way or where it can make a mess.. Another thing I like about it is a frost free freezer section and there’s never any ice built-up anywhere. Also, another thing I like about it is it makes two different types of ice cubes small and normal size small ones a gold fit inside any almost any size container, neck and the large ones are like square inch square ice cubes so they last a while so I am totally happy with this freezer. I will never buy another one that’s not like this again.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Aug 9, 2026
Reviewer name: Daniel
5 out of 5 stars
5 out of 5 stars review

Samsung 28 cu. ft. Smart Side-by-Side Refrigerator

[This review was collected as part of a promotion.] The Samsung is a solid choice if your priority is getting maximum storage capacity and a sleek look on a modest budget, but it falls short if you require full convenience features or top-tier long-term reliability.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Aug 2, 2026
Reviewer name: Cjmori
5 out of 5 stars
5 out of 5 stars review

Clean, modern, and impressive.

[This review was collected as part of a promotion.] Love the inside water dispenser and the auto refill water pitcher which keeps the outside clean and modern looking. The small nugget ice is a favorite in our house. The open door assist makes opening doors a breeze.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Aug 20, 2026
Reviewer name: TheGoodloe
5 out of 5 stars
5 out of 5 stars review

Bring Family Back to the Kitchen

[This review was collected as part of a promotion.] This is probably the fridge that brought the family back together and one of the best purchases I've ever made I thought it would be a bit much but it makes everything easier including shopping and ordering groceries.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Aug 14, 2026
Reviewer name: Familyof2
4 out of 5 stars
4 out of 5 stars review

Fridgett and Seamless

[This review was collected as part of a promotion.] We enjoy our Bespoke refrigerator. I appreciate the ease of storing foods. The size of the door shelves are perfectly sized and the racks are wide and easy to access. . Sometimes if you’re not cautious while opening freezer or refrigerator your hand could get caught and jammed in between the doors.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Aug 3, 2026
Reviewer name: Kansas J
4 out of 5 stars
4 out of 5 stars review

Bad ice bin design

[This review was collected as part of a promotion.] The refrigerator is great and keeps everything perfect. The big complaint is the ice bin which should have been slightly wider. The bin pops off track when full of ice which is very frustrating. Samsung you can do much better than this design.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Aug 9, 2026
Reviewer name: Luv2shop
3 out of 5 stars
3 out of 5 stars review

Solid fridge

[This review was collected as part of a promotion.] This fridge overall is a good fridge, never had it suddenly break down or any mechanical issues. There are a few points in the fridge if you put to much weight on a drawer/shelf the plastic may break or crack which is to be expected. Overall solid but could be made with a little better quality

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from Samsung

Hi Luv2shop, We're glad to hear your refrigerator has provided reliable performance, and value your feedback as it helps us better understand the overall customer experience. Glaiza Samsung Care

Aug 7, 2026
Reviewer name: Dave
1 out of 5 stars
1 out of 5 stars review

Great features, doesn't last long!

This is a great refrigerator with lots of nice features. Unfortunately for us shortly after a year of use it started overheating. We just had a 12-month warranty. Anybody purchasing future Samsung products would be wise to buy their extended warranty. To repair it is more expensive than replacing. Very disappointing.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from Samsung

Dave, we appreciate you taking the time to share your experience, and we'd like the opportunity to review this matter further and assist in any way we can. Please feel free to reach us through the following channels using the reference number (1152953321): Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient_id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung truly values your business. Glaiza Samsung Care