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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.5 out of 5 stars
stars182 ratings182 reviews
  1. 5 stars78% (142)
  2. 4 stars9% (17)
  3. 3 stars1% (2)
  4. 2 stars3% (5)
  5. 1 star9% (16)

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Showing 1-10 of 182 reviews
Apr 19, 2026
Ethan30k
5 out of 5 stars review

Best purchase!!

[This review was collected as part of a promotion.] This is our first ever brand new fridge. Been years since we had a fridge that had a water dispenser and ice maker. At first we were surprised of how much bigger it is compared to the old fridge, but now we dont even notice it. There is so much space on both the freezer and refrigerator sides for our family without having to stuff things in the freezer just to make it fit. Our favorite thing would have to be the water pitcher. Its amazing to just be able to take it out fill up your glass or whatever and put it back and then it refills itself without you haveling to do anything else. The lighting is another thing I like. Very bright white led lights really light up the inside so your able to see everything without an issue.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
May 10, 2026
nDEEP
5 out of 5 stars review

Love this fridge!

[This review was collected as part of a promotion.] Love the automatic opening touch handles! Looks gorgeous in our kitchen! Love having the filtered water dispenser and the ability to infuse different fruits and veggies into the water. Keeps things cool!

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
May 12, 2026
Ryan
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] Ruffino Prosecco Rosé features a lovely blush pink color with vibrant carbonation and a pleasant fruity scent. The flavor is light, refreshing, and mildly sweet while still feeling smooth and balanced. I really liked the clean finish and crisp aftertaste, which made it enjoyable from the first sip to the last. The bubbles were fine and long-lasting, giving it a classy sparkling feel. Overall, it's a refreshing and enjoyable rosé that works great for celebrations or casual evenings alike.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Apr 27, 2026
Sherryo
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I love this bespoke Refrigerator. I thought that I would not use some of the updated functions. Love being able to control the ice maker and temperature from my phone. I didn't think I would use the automated doors, but they do come in handy when your hands are full

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
May 14, 2026
Dino
5 out of 5 stars review

The best refrigerator on the market

[This review was collected as part of a promotion.] My new Samsung refrigerator has got the best water filter that makes the best tasting ice and the freshest tasting water they for sure got it right. And the different temperature compartments I don't know how it works but I know it does work better that any refrigerator I've owned in 40 years

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
May 14, 2026
Luvmyfridge
5 out of 5 stars review

Beautiful design and functional

[This review was collected as part of a promotion.] Absolutely love this fridge. The ice maker that makes two different size ice and the water dispenser on the inside of the fridge is so wonderful. No more ice falling out of door and water going everywhere. The sleek front design is so beautiful. The freezer stays so cold and the app works so well with notifications for door open and the filter needs replaced. Also the automatic close door is no nice.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
May 14, 2026
Pinki
5 out of 5 stars review

Great refrigerator!

[This review was collected as part of a promotion.] Have had this side by side refrigerator for 2years now. I like the stainless steel outside, very easy to clean and maintain especially with a little one. This fridge is smart and has an app that makes maintenance easy. Never had any issues with cooling or dispensing.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Mar 25, 2026
Ember
5 out of 5 stars review

Looks sleek in my kitchen! Love it.

[This review was collected as part of a promotion.] This fridge is beautiful. It looks very streamlined in my kitchen. I love that you can write and draw on the glass and it just easily wipes off. You can monitor temperature and other features from your phone and the app alerts you if the door is left open. It has ample storage. If I could change one thing a cheese drawer would be great but I just use clear storage containers which are easy to get.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Nov 6, 2025
Larry
1 out of 5 stars review

Design flaw - Dual Ice Tray Model: RS28CB7600QL

As others have reported, a design flaw causes the dual ice tray shelf to collapse. Don't buy this model.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from SEA Care

Hi Larry, Thank you for bringing this to our attention. We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151278687) when you message us so our team can retrieve your information. Thank you. -Kimberly

Mar 27, 2026
Tutonka
1 out of 5 stars review

Autodoor is Garbage

Once again, Samsung has FORCED garbage on their customers. If it isn't forcing ads on their TVs, it's forcing worthless garbage like the "Auto door" function on its refrigerators. Our freezer is constantly being opened and closed because of this crappe and we have freezer burned food and ice clumps instead of cubes from it. That's what happens when you have a constant stream of room temperature air being puched into your freezer all day long. Oh, you can disable this "feature" on other models, but not this one. So, Samsung KNOWS the Autodoor is absolute garbage and yet, they won't let you disable it on this model. Way to go, Samsung. Keep tallying up these wins.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from Samsung

Hi Tutonka, We appreciate the time you took to share your review of your Bespoke AI Side-by-Side refrigerator. The Auto Open Door gently assists when you touch the sensor, allowing you to continue opening it smoothly with the handle. For additional guidance, you can refer to page 44 of the user manual for detailed instructions on using this function: https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you need further assistance, you can connect with us through any of the options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. X: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When contacting us, please have this reference number (1152315612) available so our team can assist you promptly. We value your business. Jeffrey Samsung Care