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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.6 out of 5 stars
stars
435 ratings435 reviews
  1. 5 stars80% (348)
  2. 4 stars11% (50)
  3. 3 stars2% (8)
  4. 2 stars2% (8)
  5. 1 star5% (21)

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Showing 1-10 of 435 reviews
Dec 19, 2025
Reviewer name: lovesamsung
5 out of 5 stars
5 out of 5 stars review

Perfect Refrigerator!

[This review was collected as part of a promotion.] this is an awesome product! all the features are so good and quality and tech is very nice!

Review from Samsung US
Helpful?1OPYVN5SOM5U13623162620
Aug 22, 2026
Reviewer name: JonnyWestCoast
5 out of 5 stars
5 out of 5 stars review

Good Looks, Great Fridge!

[This review was collected as part of a promotion.] Excellent fridge! The shelves provide plenty of space and make organizing groceries incredibly easy. The built-in filtration system delivers fresh, clean, cold water and ice, which has been a fantastic addition to our busy household. We've even saved a ton of money on bottled water because we genuinely prefer the taste of the filtered water from the fridge. Connecting it to the SmartThings app makes everything even easier and more convenient. But let's talk about the looks—this refrigerator is beautiful! Our friends and family always comment, “Nice fridge!” followed by, “How much did that set you back?” We have them guess, and they usually guess twice what we actually paid. That always makes us feel like we got an incredible deal while still having a refrigerator that looks like it belongs in a high-end kitchen. Honestly, I can't say enough about how much I love this fridge. It looks amazing, works beautifully, and has been perfect for our large family. Great design, great features, and an even better value!

Review from Samsung US
Helpful?1OPYVN5SOM5U13623162620
Aug 30, 2026
Reviewer name: LT0734
5 out of 5 stars
5 out of 5 stars review

Awesome Fridge

Great product no complaints super smart AI makes being in the kitchen enjoyable for a single father my kids can play music on the screen and take notes for school/grocery list I can also see my ring doorbell from it when they ring at the front door. No complaints super smart

Review from Samsung US
Helpful?1OPYVN5SOM5U13623162620
Aug 25, 2026
Reviewer name: Todor
5 out of 5 stars
5 out of 5 stars review

The perfect blend of minimalist design and maximum

If you are on the fence about the Samsung Bespoke Side-by-Side, the Inner Beverage Center alone is worth the upgrade. Here is why this fridge stands out: ​The Inner Beverage Center: By moving the water dispenser to the inside, the exterior stays perfectly flat and clean. The AutoFill pitcher is brilliant—it refills itself automatically, and the built-in infuser lets you make lemon or cucumber water effortlessly. ​Dual Ice Maker: It doesn't just make standard cubed ice; it also makes 'Ice Bites' (smaller, chewable nugget ice). You always have plenty of ice ready for entertaining. ​Bespoke Aesthetics: It looks like a high-end, built-in custom appliance without the built-in price tag. The fingerprint-resistant finish actually works, keeping it looking pristine. ​AI Energy Mode: The integration with the SmartThings app is fantastic. The AI Energy mode tracks your usage patterns and adjusts the compressor speed and defrost cycles to lower your electricity bill. ​Space & Organization: The side-by-side layout makes it easy to organize, and the LED lighting is bright enough to see everything tucked away in the back. ​Overall, it's a beautiful, smart, and highly functional appliance.

Review from Samsung US
Helpful?1OPYVN5SOM5U13623162620
Aug 28, 2026
Reviewer name: Ayan
5 out of 5 stars
5 out of 5 stars review

Amazing, I just love the water dispenser

This is just an amazing product. You will love the water dispenser, it automatically fills and just makes your life a lot easier. With the water dispenser being inside, it will make the fridge look so minimalistic.. I also love the touch sensor that opens the doors using a tap. Highly recommended!!

Review from Samsung US
Helpful?1OPYVN5SOM5U13623162620
Aug 29, 2026
Reviewer name: Triza
5 out of 5 stars
5 out of 5 stars review

Love Samsung

I love my Samsung refrigerator, the ice maker water system is amazing we have consistent ice all the time when needed, the crisper draw keeps my vegetables fresh all the time in today's world thats important with price constantly rising, I dont have to throw them because of spoiling. The water tastes amazing almost like spring water the filter lasts long .

Review from Samsung US
Helpful?1OPYVN5SOM5U13623162620
Sep 2, 2026
Reviewer name: PWFW
5 out of 5 stars
5 out of 5 stars review

Elegant, with Simplicity and Convenience

Samsung has designed an elegant side-by-side refrigerator which maximizes the 28 cubic feet of storage space with ergonomic shelves and an intuitive layout of its features. The beverage station simplifies both water despensing and storiage of the provided water pitcher. Refilling the pitcher is very easy and has an automatic stop to prevent overfilling. The dual storage bin for the two sizes of ice cubes is very convenient with great accessibility. A lot of thought went into this refrigerator's build and beautiful exterior appearance.

Review from Samsung US
Helpful?1OPYVN5SOM5U13623162620
Sep 12, 2026
Reviewer name: VaDaar
4 out of 5 stars
4 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] The refrigerator is an awesome refrigerator It's a little longer than I anticipated But the death is helpful . Grateful filtration system I have not used the crisping aspect I think it's not necessarily ergonomically friendly but it's not ergonomically unfriendly Consistent see in terms of temperature that's consistent all of my beverages are always cool accessibility I like the fact that you can easily Access like your water pitcher.

Review from Samsung US
Helpful?1OPYVN5SOM5U13623162620
Jul 19, 2026
Reviewer name: Steve
4 out of 5 stars
4 out of 5 stars review

Great features quality control an issue

[This review was collected as part of a promotion.] We've had this refrigerator for about two weeks now. The internal icemaker is terrific although I don't think it matters to me that much whether I have one or two sizes of ice. But the “beverage center“ is a terrific idea the pitcher Is it its best feature. It automatically fills up and can be taken to the table. However, a brand new refrigerator has a defective water dispenser next to the water pitcher. So we have had to order a new part and have yet another service person show up. Not very impressive. But other than that, the refrigerator is fantastic. It is incredibly roomy on the inside yet it takes up slightly less space in my prior refrigerator (also a Samsung, but with an ice dispenser Through the door). The ice dispenser froze and couldn't be fixed. If you do your research, you will see that through the door ice machines are consistently a problem. Go for a machine with an internal ice dispenser. The controls are fairly easy to use. And the tap to open feature is nice, that it is fairly easy to accidentally open the freezer door when going to the refrigerator.

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Review from Samsung US
Helpful?1OPYVN5SOM5U13623162620
Sep 3, 2026
Reviewer name: David
1 out of 5 stars
1 out of 5 stars review

Buyer Beware!

Refrigerators are NOT built like they used to be. It would be wise for anyone considering a new one to read reviews NOT for recent purchases, but from people that have owned the unit for awhile. Lots of breakdowns after only a few months for an $1800 unit?? The 2 year warranty is a joke. Refrigerators used to last 20 years.

Helpful?1OPYVN5SOM5U13623162620
reply from Samsung

Your feedback regarding long-term refrigerator ownership experiences is something we value and care about, and we&#39;d like the opportunity to further understand and determine how we can best help, David.<br /><br />We are ready to help right away; just use any of the contact options below and mention case code 1153140696 at your earliest convenience:<br /><br />Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us<br />Facebook Messenger: https://m.me/samsungsupport<br />X: https://x.com/messages/compose?recipient_id&#61;18768513<br />Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)<br /><br />Khristine<br />Samsung Care