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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.6 out of 5 stars
stars
206 ratings206 reviews
  1. 5 stars78% (160)
  2. 4 stars13% (27)
  3. 3 stars2% (4)
  4. 2 stars1% (3)
  5. 1 star6% (12)

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Showing 51-60 of 206 reviews
May 25, 2026
Gabino
5 out of 5 stars review

Amazing

[This review was collected as part of a promotion.] This fridge stay cooling . The aesthetics is beautiful and the filtration is amazing with the pitcher. Since it automatically refills and dispensed when needed .

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Jun 4, 2026
Lamba
5 out of 5 stars review

A real necessity

[This review was collected as part of a promotion.] Good job amndnbk shekel. Shaken. Shane. Jansen s kdkdnd. Snjdjd. Djdndn. Djdkdn jdjdjdjdnd. Djdkdnd djdjdnd

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Jun 4, 2026
TravelGirl
5 out of 5 stars review

Great product

[This review was collected as part of a promotion.] Great frig, much bigger than my old one. I truly love the water dispenser and ice maker and the warranty that stands by their products.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Dec 24, 2025
A Renteria
1 out of 5 stars review

CAN'T GET REPLACEMENT PARTS

It's a nice fridge. However, we've only had it a couple of years and the drawers are breaking and Samsung does not make it easy to get replacement parts. I have searched and searched, but I am having trouble finding what I need. We've been forced to glue things together, but I doubt it will hold. IF, Samsung made it easier to replace broken parts this would be the perfect fridge. Aside from the ice clumping in the back of the tray we've hade no issues. The only thing I would change is replacement parts. Had I known that I would have bought from a different manufacturer.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from Samsung Care

Hello, We understand the dismay about the broken drawers and the difficulty of finding the replacement parts. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Dec 19, 2025
Angel
5 out of 5 stars review

Great fridge, specially for persons in wheelchair

[This review was collected as part of a promotion.] great refrigerator specially for disable persons in wheelchair, every thing is at arm reach without having to standup. specially the beverage center, and ice maker. the way you can customize the shelfs to your needs. and the capacity of the drawers makes storage of food easy. the material are easy to clean.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Jan 9, 2026
Jake
1 out of 5 stars review

Save your time and money

Well Samsung really dropped the ball on this one!! Not even a year in and the top rated ice maker dumped pieces of plastic and foam in my ice tray!! To top it off the service center won't repair my fridge, since the pieces are "aesthetic"!! They looked great floating around!! What a joke... don't believe the hype!! Best ice maker on the market my FOOT!! Do better samsung.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from Samsung Care

Hi Jake, We understand your disappointment with not having the best experience with your refrigerator. Let us help. Here is a link to the user manual; kindly go to page 61 to help you with the issue of your ice maker. User manual. https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151792785) to help our team pull up your information when you message us. Thank you. -Ricardo

Jan 20, 2026
Dan H
1 out of 5 stars review

Bad product

Only had this refrigerator a little over a year and is already broken. Having issues with the ice maker and water dispenser. Freezer is melting items and fridge side is freezing the bottom items. Paid for a 3 yr. Coverage at Best Buy and only get the back and forth between Best Buy and Samsung for coverage. Samsung wants to charge upfront for service before they can cover anything under warranty.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from SEA Care

We aim to ensure your fridge always functions at its best, Dan H. Let's help you. We recommend following the resources below to address your concerns with your fridge. Please click the links and the hyperlinks and watch the embedded video for tips. Samsung ice maker is not working (Please choose what issue you are having with your ice maker): https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Samsung refrigerator water dispenser issues (Please choose what issue you are having): https://www.samsung.com/us/support/troubleshoot/TSG10003791/ Cooling issues with the Samsung refrigerator or freezer (Please choose "Items freezing in the fridge compartment, and Ice cream is soft or melting in the freezer"): https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151885499 so our team can pull up your information when you message us. Have a great day. -John

Jul 20, 2026
Bud woods
4 out of 5 stars review

Cool and cute

[This review was collected as part of a promotion.] Cool and cute it through my door with no issues going to buy another one

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Jun 24, 2026
Kare
5 out of 5 stars review

Great Fridge

[This review was collected as part of a promotion.] Great refrigerator and makes ice super fast! A lot of great shelving in the fridge and freezer!

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Jul 18, 2026
best2sell4less
5 out of 5 stars review

great features

[This review was collected as part of a promotion.] this is an awesome and very stylish fridge. You will not regret it!

Review from Samsung US
Helpful?28V7Z61IN8P313623162620