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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.6 out of 5 stars
stars
308 ratings308 reviews
  1. 5 stars79% (243)
  2. 4 stars11% (35)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star5% (16)

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Showing 71-80 of 308 reviews
May 26, 2026
Danny
5 out of 5 stars review

Awesome fridge

[This review was collected as part of a promotion.] Great fridge, love the style and accessories. Easy to use and love the automation. Really like that notifies me when door has been left open

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Jan 1, 2026
Real Customer
1 out of 5 stars review

A Giant Brick - Do not Buy!

Got this fridge 2 1/2 years ago. The fridge does not last, plain and simple, error code 23C and a bunch of cascading errors after this. We had a repairman come in to replace the condenser and a couple more parts. Great its working again, but only for about 3 weeks until it fails again. The reservoir that cools the water before dispensing it cracked because of ice build up we were unaware of. Now we are getting 23c error code again. How is your product so fragile? The cost of parts to replace are almost as much as a new fridge. How is this possible when your parts are so cheap? Cannot recommend ever buying Samsung again because of this.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from Samsung Care

Greetings, We know how important it is to have a working refrigerator. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151750893) to help our team pull up your information when you message us. Thank you. -Ricardo

Dec 24, 2025
A Renteria
1 out of 5 stars review

CAN'T GET REPLACEMENT PARTS

It's a nice fridge. However, we've only had it a couple of years and the drawers are breaking and Samsung does not make it easy to get replacement parts. I have searched and searched, but I am having trouble finding what I need. We've been forced to glue things together, but I doubt it will hold. IF, Samsung made it easier to replace broken parts this would be the perfect fridge. Aside from the ice clumping in the back of the tray we've hade no issues. The only thing I would change is replacement parts. Had I known that I would have bought from a different manufacturer.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from Samsung Care

Hello, We understand the dismay about the broken drawers and the difficulty of finding the replacement parts. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Dec 19, 2025
Angel
5 out of 5 stars review

Great fridge, specially for persons in wheelchair

[This review was collected as part of a promotion.] great refrigerator specially for disable persons in wheelchair, every thing is at arm reach without having to standup. specially the beverage center, and ice maker. the way you can customize the shelfs to your needs. and the capacity of the drawers makes storage of food easy. the material are easy to clean.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Jan 20, 2026
Dan H
1 out of 5 stars review

Bad product

Only had this refrigerator a little over a year and is already broken. Having issues with the ice maker and water dispenser. Freezer is melting items and fridge side is freezing the bottom items. Paid for a 3 yr. Coverage at Best Buy and only get the back and forth between Best Buy and Samsung for coverage. Samsung wants to charge upfront for service before they can cover anything under warranty.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from SEA Care

We aim to ensure your fridge always functions at its best, Dan H. Let's help you. We recommend following the resources below to address your concerns with your fridge. Please click the links and the hyperlinks and watch the embedded video for tips. Samsung ice maker is not working (Please choose what issue you are having with your ice maker): https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Samsung refrigerator water dispenser issues (Please choose what issue you are having): https://www.samsung.com/us/support/troubleshoot/TSG10003791/ Cooling issues with the Samsung refrigerator or freezer (Please choose "Items freezing in the fridge compartment, and Ice cream is soft or melting in the freezer"): https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151885499 so our team can pull up your information when you message us. Have a great day. -John

Dec 16, 2025
LLSc
2 out of 5 stars review

Ice Tray is Terrible!!!!

We bought this fridge over a year ago and the ONLY thing we hate about it is the ice tray! Once filled with ice, the tray falls down off the track. This is a huge design flaw with apparently no fix. I have read other reviews with the same complaint. When I contacted Samsung, I was told to purchase a new tray (on my own dime). I do not see how this will fix the problem, replacing the tray that falls off with the same exact tray. It is clearly not an issue with MY tray, since others are having the same issue. PLEASE provide a solution that will work!!! Other than this issue (which is huge) we like the rest of the fridge!

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Mar 10, 2026
Casey
5 out of 5 stars review

Bespoke fridge is pretty cool.

[This review was collected as part of a promotion.] Love this fridge, the ice comes in two different sizes and fills rather quickly. There is a built in water dispenser that fills up automatically. The filter is easily replaced. The automation on the doors is something from the jetsons

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Jan 9, 2026
Jake
1 out of 5 stars review

Save your time and money

Well Samsung really dropped the ball on this one!! Not even a year in and the top rated ice maker dumped pieces of plastic and foam in my ice tray!! To top it off the service center won't repair my fridge, since the pieces are "aesthetic"!! They looked great floating around!! What a joke... don't believe the hype!! Best ice maker on the market my FOOT!! Do better samsung.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
reply from Samsung Care

Hi Jake, We understand your disappointment with not having the best experience with your refrigerator. Let us help. Here is a link to the user manual; kindly go to page 61 to help you with the issue of your ice maker. User manual. https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151792785) to help our team pull up your information when you message us. Thank you. -Ricardo

Jun 26, 2026
MIKEYJP29
4 out of 5 stars review

Samsung refrigerator

[This review was collected as part of a promotion.] I enjoyed my.new fridge.keeps food at the perfect temperature amd is very.easy to.use

Review from Samsung US
Helpful?28V7Z61IN8P313623162620
Jul 16, 2026
Metildq
5 out of 5 stars review

Beautiful refrigerator

[This review was collected as part of a promotion.] It got very cold, very fast. Also, it looks great.

Review from Samsung US
Helpful?28V7Z61IN8P313623162620