Hello there Booklover, Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus https://www.samsung.com/us/support/answer/ANS00082785/ https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community

Hi there Ecai, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the audio quality of your buds and we would be happy to assist you with the fit of your device. If you have already worked with the additional ear tips in both the larger and smaller size included with the original packaging and are still expericing difficulty with the fit, we have provided a link to an article to help with the placement of the buds in your ear to help with the fit as well. Lastly, you can perform a fit test with your device when connect to the Samsung Wearables App and placed in your ears. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages