Hi there Pflores1612, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are always happy to help our customers troubleshoot any aspect of their device that is not meeting their expectations. We have provided a link to an article to help you with the optimal placement of the earbuds. We also recommend performing a fit test while wearing your earbuds and connected in the Samsung Wearables App. Lastly, we have also included a link to the Samsung Support Team if you have questions or believe any aspect of your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages