Hi Paul, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important a secure fit of your earbuds is to your continued usage and enjoyment. Without knowing how long you've owned the device, we have provided a link to the Samsung Support Team to explore return options. We have also provided a link to an article to help you with the optimal placement of the earbuds for a secure fit. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages