Hi Samsung guy, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would love to help you have the best experience possible with your device, and troubleshoot any frustration. We have provided a link to an article to help you troubleshoot the fit of your device, and recommend following up with a fit test when connected in the Samsung Wearables App. Without knowing what phone you are attempting to use with your earbuds, we have also provided a link to the Samsung Support Team to offer assistance with the Galaxy AI features. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages