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Customer reviews for Samsung Galaxy Buds2 Pro for
Samsung Galaxy Buds2 Pro
4.6 out of 5 stars
stars
7,095 ratings7,084 reviews
  1. 5 stars72% (5,133)
  2. 4 stars19% (1,349)
  3. 3 stars5% (328)
  4. 2 stars2% (153)
  5. 1 star2% (132)

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Showing 3,151-3,160 of 7,084 reviews
Mar 22, 2023
Reviewer name: sds171
5 out of 5 stars
5 out of 5 stars review

Ignorance is Bliss, Enlightenment is Beautiful

The first thing that I will ask is "where have you been all my life?" I purchased a pair of Buds pro 2 and picked them up yesterday, but first, let me give you a little background. I have been listening to music my entire life being weened on Motown, graduating to Funk, and in the late 70s I have been an avid heavy metal fan. I am not talking a casual listener. Last year alone I logged 19, 063 scrobbles on Last.fm. So you can imagine that I have used dozens of headphones over the years and enjoyed the music that I am so passionate about which would eventually led me to this purchase. I was hoping for better sound quality but was not holding my breath, getting my hopes too high. As it turns out, I never expected the quality of sound that the Buds Pro 2 put out and was blown away by the initial experience. With these earbuds you have the option to listen to whatever medium that you might want to listen to in 360 mode. As soon as I turned this on I was instantly immersed in the music with a sound quality that I personally never experienced, but then came 360 mode with head tracking and that was truly a dimension of music listening that I did not think possible. It is difficult to describe, but when you turn your head the vocals or other instruments would move with your head giving the sensation of not just listening to the music but becoming part of it as well. Whether this type of technology has been around for a while or not it was extremely new to me and a wonderful experience at that. I have seen unsatisfactory reviews and I understand that we each experience things differently and are entitled to our own opinions, but these were worth every penny and them some once added to my various listening devices that instantly catapulted themselves to the top of the best list.

Review from Samsung US
Helpful?0TSVSSLSUST413622062479
Feb 5, 2024
Reviewer name: Kaytina
4 out of 5 stars
4 out of 5 stars review

Great sound, some trouble with small ears

[This review was collected as part of a promotion.] I love the sound quality, battery life, and ease of charging with these ear buds. I have unusually small ears and even with different size tips, I can't seem to get the right, secure fit. They are fine for me to wear sitting for online meetings, but I can't imagine wearing them walking in the city or exercising without losing one. I am a Samsung loyalist though and appreciate all of their products and innovation.

Review from Samsung US
Helpful?0TSVSSLSUST413622062479
reply from R&R Team

We appreciate your feedback on the Galaxy Buds2 Pro, Kaytina! It’s great to hear that you love the sound quality and battery life. The Buds2 Pro comes with a variety of ear tips to ensure a comfortable fit for every user. With features like Intelligent Active Noise Cancellation and Enhanced 360 Audio, these earbuds provide an immersive listening experience, while the secure and comfortable fit makes them perfect for extended wear. Before using the earbuds, ensure that the earbud tips are properly attached. To insert the earbuds, follow the direction of your ear canal for comfort and optimal sound. You can adjust them by rotating them if needed, and try different sizes to achieve the best seal. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

May 1, 2023
Reviewer name: BRocKA
5 out of 5 stars
5 out of 5 stars review

Finally Earbuds That Actually Do What They Say

[This review was collected as part of a promotion.] After years of trying all the latest Bluetooth earbuds/ earphones, and never finding the pair that's just right. I was absolutely blown away the first time I tried ony Samsung EarBuds Pro2. The fit, the quality of the sound, the loudness of it, just incredible!! Oh and did I mention the custom feeling fit.. By far my favorite tech purchase in a decade

Review from Samsung US
Helpful?0TSVSSLSUST413622062479
May 1, 2023
Reviewer name: Amdr0meda
4 out of 5 stars
4 out of 5 stars review

Amazing sound, very few issues

[This review was collected as part of a promotion.] I use these mostly for listening to music and podcasts. The sound quality is second-to-none. The only issue I have is that if sound canceling is on, any wind will sound really loud. Anywhere inside, though, the canceling is incredible.

Review from Samsung US
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Feb 25, 2023
Reviewer name: CrymsonDawn
4 out of 5 stars
4 out of 5 stars review

Great Sound, Horrible Longevity

[This review was collected as part of a promotion.] These are the most compact & best sounding buds I've ever owned but I haven't been able to use them for a month because the case no longer holds a charge. Definitely need some quality control there.

Review from Samsung US
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Jul 30, 2024
Reviewer name: CouponClint
4 out of 5 stars
4 out of 5 stars review

Very comfortable and functional

[This review was collected as part of a promotion.] I use my buds while I'm at work, shopping or doing things around the house/outdoors for talking to people, listening to music and watching videos. They make it more possible to multi-task. I can use my voice to get help from AI like Meta or Google or Bixby.

Review from Samsung US
Helpful?0TSVSSLSUST413622062479
Mar 9, 2024
Reviewer name: PurpleFriend
4 out of 5 stars
4 out of 5 stars review

Great Sound, but Fall Out

[This review was collected as part of a promotion.] I use these all the time for various things like listening to music while working out or housework to acting as my headset during work hours. The sound is really great and the touch functions work well. My only downside is that when I go for a run, they don't stay in my ears no matter when size rubber part used. It's been cold, so I try to keep them in using my ear covers, but the pressure will sometimes set off the touch sense and turn stuff off. I stopped using them for my runs and use an old pai that has ear loops instead.

Review from Samsung US
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Jul 29, 2024
Reviewer name: Zach000
5 out of 5 stars
5 out of 5 stars review

Great earbuds

[This review was collected as part of a promotion.] These earbuds are amazing. Great sound, battery life, and function. The tap controls work great, and only need a light tap so you aren't pressing the earbud into your ear. The galaxy ai paired with these works amazing too.

Review from Samsung US
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Oct 18, 2023
Reviewer name: Scott
3 out of 5 stars
3 out of 5 stars review

Great buds with a fatal flaw

Phenomenal pair of earbuds with one major flaw; they lose sound constantly. I've had two pairs of these buds, and without fail, one of the two will eventually and suddenly get quiet to the point of being inaudible. The left bud in my second pair was unusable within a week of purchase. I switch to my other pair, and the right bud goes quiet wth an annoying buzzy quality to the audio within days. The fact that I would still give these buds three stars speaks to their other qualities: they are comfortable, sound great, and are some of the best noise cancelling buds I've experienced. I really want to love them but the constant sound issues are infuriating and unavoidable, which, for the price, is a deal breaker.

Review from Samsung US
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reply from Social Commerce

Hey Scott, thank you for taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We have provided a few links to help you troubleshoot the audio difficulty you mentioned. These articles address a number of reasons this difficulty may be occuring, whether the buds may need to be reset, cleaned, or other reasons. If these articles do not help resolve this we have also included a link to the Samsung Support Team if you have need of further assistance. Thank you for being a Samsung customer. -Elizabeth Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ How to clean your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00086123/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Feb 26, 2024
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Frustrated

[This review was collected as part of a promotion.] I'm deeply frustrated with this version of buds. The previous certain had an extra edge or were shakes a tad differently and the buds stayed in my ears, even while jogging. This version falls out no matter what size ear things I use, the rest piece might even stay in, while the boss become disconnected from the ear piece and fall out. It's really hard on me, especially while I'm at work. I drive dump trucks, and they're filthy, and the buds go flying across the cab, landing under my feet, or whatever. I've tried everything, all without success. It's disappoint causes me grief.

Review from Samsung US
Helpful?0TSVSSLSUST413622062479
reply from Social Commerce

Hi there AnnieLeeListensLots, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how valuable the secure fit of your buds is to your enjoyment and overall usage. We have provided for your convenience a link to an article to help with the security of the fit and the optimal placement of the buds. You can also use the Samsung Wearables App to perform a fit test while wearing the buds and connected to your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages