It's great to hear from you, Caleb. We see that you reached out to share your experience with the Galaxy Buds2 Pro. The Buds2 Pro is designed for a secure fit, ensuring you remain in your comfort zone. When comparing the Galaxy Buds Pro to the Galaxy Buds2 Pro, you'll notice that the Buds2 Pro has a 15% size reduction. This makes them smaller and lighter than ever, providing an even more comfortable and secure wearing experience. We noted your concerns about your earbuds not passing the fit test. To address this, try manually restarting them: insert the earbuds into the charging case and close the lid for at least seven seconds before removing them, allowing them to restart and reconnect automatically to your device. Next, open the Galaxy Wearable app on your connected phone to ensure both earbuds are connected and test their functionality. If the issues persist, you can perform a factory reset to return the earbuds to their default settings. For the Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, and Galaxy Buds2, tap "Earbud settings," then "Reset," and confirm. For Galaxy Buds, tap "About earbuds," then "Reset earbuds," and confirm again. For Gear IconX, tap the "SETTINGS" tab, then "About Gear," followed by "Reset Gear," and confirm. If you continue to experience problems, please visit a Samsung walk-in service center or schedule a repair service online. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Jay S, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We know how important the audio quality is to you on a daily basis for your enjoyment and continued usage of your earbuds. We have provided links to the full device manual and the Samsung Support Team to help adjust the audio profile in the equalizer section in the settings of the Samsung Wearables App. We have also included a link to the Samsung Support Team if there is an underlying factor that may be causing this difficulty. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hey there Syed, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are enjoying the usage and features of your earbuds. We have provided a link to your full device manual to help you potentially further enhance your experience with all of the features and functionality. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages