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Customer reviews for Samsung Galaxy Buds2 Pro for
Samsung Galaxy Buds2 Pro
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4.6 out of 5 stars
stars
7,095 ratings7,084 reviews
  1. 5 stars72% (5,133)
  2. 4 stars19% (1,349)
  3. 3 stars5% (328)
  4. 2 stars2% (153)
  5. 1 star2% (132)

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Showing 1,201-1,210 of 7,084 reviews
May 25, 2023
Reviewer name: Smashley23
2 out of 5 stars
2 out of 5 stars review

Just okay

Pros: sleek design, easy to use, convenient to carry, great features with a Samsung phone. I do like the noise canceling option. I think the sound quality is not as spectacular as it should be. Cons: they hurt my ears after a few minutes of wearing them (not the tip, it's the hard plastic/design). They are too touchy.. One little touch to adjust them and BAM, you paused the music or skipped a song. Like i said above, the sound quality was a real bummer for me.

Review from Samsung US
Helpful?0TSVSSLSUST413622062479
reply from Social Commerce

Hey Smashley23, Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Have you tried the Comply Tips Designed for Galaxy Buds2 Pro? These foam tips reduce ear pain and discomfort cause by silicon tips. They are engineered to be the perfect length and shape for optimal in-ear fit, so these ear tips stay securely in your ear, whether you’re pounding the pavement or grooving to the music. I have linked them below for your convenience. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Warranty-Info smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits

May 14, 2024
Reviewer name: Holajuwon
5 out of 5 stars
5 out of 5 stars review

Buds 2 pros review

[This review was collected as part of a promotion.] I use my buds mostly for work. I am a door to door salesman so its mostly to keep me up beat and going. First of all as someone who's tried TONS of headphones the sound quality on the buds is amazing but most importantly they dont fall out which is generally a huge issue for me. Its a perfect addition to the samsung ecosystem and has best in class noise cancelation as well.

Review from Samsung US
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Feb 26, 2024
Reviewer name: Davtydate
5 out of 5 stars
5 out of 5 stars review

Comfortable noise cancelling earphone

[This review was collected as part of a promotion.] This earphone is so comfortable in my ear. Sound quality wise I think it's better than the air pods pro. Without the tail its easier for me to sleep on my side while having the earphones on. It also looks great in my ear.

Review from Samsung US
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Jul 29, 2024
Reviewer name: Melacanth
3 out of 5 stars
3 out of 5 stars review

Amazing sounds if they can stay in ear

[This review was collected as part of a promotion.] I've been a life long samsung fan, recently my 1st generation buds stopped working (testament to samsungs great quality that they lasted so long and survived so much abuse) so I decided it was finally time to upgrade, I wish I hadn't. These things won't stay in your ear, unlike the 1st generation there are bo wings to help secure them in, you have to shove them in your ear and hope they stay in. Even sitting down just listening to music they slip out. I've tried all the earbud sizes included and nothing helps. When they do stay in the quality is amazing, the battery life is impressive and the feel is great. I hope samsung goes back to adding the wings, there's no point in making these water proof if you can't even run with them without them slipping out.

Review from Samsung US
Helpful?0TSVSSLSUST413622062479
reply from Social Commerce

Hi there Melacanth, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We love hearing you are pleased with the audio quality and feel of your earbuds. We would be more than happy to help you with the fit to help enhance your overall experience. We have shared a link to an article to help you with the placement for an ideal fit. We also recommend performing a fit test with your earbuds while connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Mar 13, 2023
Reviewer name: Brittany
3 out of 5 stars
3 out of 5 stars review

They're pretty solid

[This review was collected as part of a promotion.] I use my buds for just about everything, music, TV, audio books, etc. They're pretty good, however I notice that they get static sounds when things brush past them which is painful. Also the inability to "find" them if they're in the case seems like a *major* design flaw.

Review from Samsung US
Helpful?0TSVSSLSUST413622062479
reply from Social Commerce

Hi Brittany, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we attempt to provide our customers the experience they crave with their chosen devices. We would be more than happy to help you troubleshoot the static sound of you mentioned from your device. We have included a link to the Samsung Support Team to work with you one on one. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Aug 26, 2024
Reviewer name: Chelle
5 out of 5 stars
5 out of 5 stars review

Great buds for great devices

[This review was collected as part of a promotion.] I love how the Galaxy AI features work with the buds. I can use the buds with my tablet and phone at the same time. The buds do not fall out of my ear which is something I struggle with when it comes to ear buds. These have great spuld quality and others can hear me clearly on the other end.

Review from Samsung US
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Aug 12, 2024
Reviewer name: Androidforever
5 out of 5 stars
5 out of 5 stars review

This product has great sound

[This review was collected as part of a promotion.] These buds work great with Galaxy AI it is like having a personal assistant by your side all day. Paired with my S24 it has great sound my wife asks for me to play my phone the car because it just sounds better than her fuit named device.

Review from Samsung US
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May 15, 2024
Reviewer name: Fonsie
5 out of 5 stars
5 out of 5 stars review

Ear Buds are SUPER COMFORTABLE!

[This review was collected as part of a promotion.] I love how it automatically connects to my samsung device! The sound quality when the Active Noise Cancelation is on feels surreal! The battery life is amazing capable of using them for hours at work and at home.

Review from Samsung US
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Sep 18, 2023
Reviewer name: Cdawgisland
3 out of 5 stars
3 out of 5 stars review

Good sound features need tweaking

[This review was collected as part of a promotion.] I use the buds pro while I work out and play basketball. They don't always stay in the ear while doing certain moves such as squats and push-ups. The noise canceling doesn't seem to do much but the sound is still good but you can still hear everything around you. The touch sensitivity can be weird at times. Sometimes my hair is able to press pause but then sometimes my fingers can't even make it play. The battery life on it is great. I can go maybe a whole week before needed to charge and they haven't died on me yet.

Review from Samsung US
Helpful?0TSVSSLSUST413622062479
reply from Social Commerce

Hi Cdawgisland, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you enhance your enjoyment while using your buds and troubleshoot your difficulties. With regards to the fit, if you have tried using the additional ear tips included in the package, we do have conform foam ear tips available on our website that may help you get a more secure fit that is better for those workout times. You can always turn off the touch settings if you are finding them to be more frustrating than helpful. This can be done in the Samsung Wearables App. There are three different sound options that you can explore with regards to the noise. The ANC features should block out the majority of the noise around you. The off setting will let through some noise but only what could come through around the buds. The ambient sound feature will allow you to hear everything going on around you for safety or preference. We appreciate you being a Samsung customer, and we have provided a link to the Samsung Support Team if you have questions or would like further assistance with your device. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Apr 28, 2023
Reviewer name: StaceyE
5 out of 5 stars
5 out of 5 stars review

Better than advertised

[This review was collected as part of a promotion.] I absolutely love my new Buds. I've been hesitant to buy them, but finally bit the bullet and bought a pair. Can honestly say I don't regret my decision. I am completely sold on them and will never go to another brand.

Review from Samsung US
Helpful?0TSVSSLSUST413622062479