Ordered this cake for my granddaughters 1st birthday party and it was fresh, amazing taste and exactly as ordered for me to add cake decor. This is the first two-tier I’ve ordered and will ordered again if I need one that big. I’ve ordered the 10” on multiple occasions for baby shower and birthdays. We love them!!

I have ordered cakes for YEARS. They made me order online. The cake was so plain and the top tier didn't have the sugar I asked for. The pearl edging was not done well at all. Of all cakes I have ordered this one was the only one I have been truly disappointed in. Makes me question if I want to use them again for a formal affair.

The online ordering for cakes should be improved. If I order a custom cake I expect for me to see the customizations chosen before I pick up the cake. It was easier to order from the sheet of paper. At least with the paper I had options. The cake choices are very limited. Since the cakes are decorated in store I should be able to choose my colors, flavors, and decor. The one star is because the cake tastes good. I have been ordering Sam’s cakes for over 20 years. They are the best tasting cakes; however, the ordering process needs to be improved immensely. The cake did not look as expected and I was extremely disappointed. The fact that a different customer picking up a sheet cake had the same complaint as I did shows there is an issue with the ordering system. As a paying customer I should be able to SEE what I am ordering.

I went in the store to place my order for a retirement themed cake. I didn’t feel as if my vision would be brought to life the way that I wanted it to be. The baker Assured me that I will be satisfied. When I picked up the cake and saw how she worked on it, I was more than happy! It was beautiful and beyond what I thought it could be! Great job for a great price!

We bought this two tier plain white cake with the intentions of decorating it for my brothers wedding. We were extremely satisfied with the outcome. Great taste and freshness and the perfect size. Will definitely purchase for future events and you absolutely cant beat the price.

Cake was lopsided, with the top off-centered. Icing was thin with cake underneath visible. Beaded edge along bottom of top level when it was ordered without. Cake was not freshly made, as when order was double checked I was told it was ready to pick up 2 days prior to the event ordered for. This cake did not look anything like the picture—if you’re expecting this to be ready to serve without additional decor, this is not the cake for you. Very disappointing from Sam’s as I usually like their baked goods. Was told they only have 1 decorators so they have to make the cakes early. Definitely a difference in freshness from the cake ordered and the cupcakes we also had ordered for the event.

They messed up my daughter’s 13th birthday cake. Gave us a white icing when it clearly stated purple icing. Even the worker noticed it was all messed up. They wouldn’t fix it and wouldn’t give me my money back. So my daughter had to have a messed up cake for her 13th birthday.

I purchased this cake for my parents 50th wedding anniversary party. It turned out so pretty! The cake was fresh and tasted very good. The only issue is you can only order online and the options are limited to how you can decorate. Luckily, I wanted simple colors. So white with gold glitter was perfect for us.

Simple, elegant, affordable, AND delicious! Bought for a wedding cake and added flowers. It was beautiful and tasted great! The only downside is that it was not enough for a wedding of 125 people! When I researched and had planned this in March 2024, there was a 3 tiered offering. Unfortunately, they discontinued the 3 tiered cake and only offer a 2 tier option now. Please bring back the 3 tier for reunion and wedding events. Thank you!

The top tier was chocolate and was VERY dry. So dry we just trashed the leftovers. The bottom tier was vanilla and was very good. Not dry at all. The icing was not smooth and I wasn't impressed with their work. I asked for minimal decorations because I was going to add my own decorations. But was still very disappointed in their ability to frost the cake smoothly.