I ordered a plain cake with layers of chocolate and white. I wanted a blank slate so I could decorate it for a bridal shower. It was very neat and had nice clean edges and wasn't wonky at all. It was the perfect canvas for the cake. The taste and texture of both layers was outstanding! It was moist and the perfect density! The icing was perfect as well - not grainy or too sweet. I got tons of compliments on both the taste and appearance that I wanted to take credit for baking it!

The cake was good but had a lot of frosting and could see where the 2 layers were stacked. The only thing we had them do was a shell boarder, we had our own decorations to put on it and they did a good job on that. Over all we were happy with the cake just would have liked to not have the fold in the center.

I recently ordered a two-tiered cake for my daughter’s 13th birthday. The cake ultimately turned out beautiful, but the process of ordering it deserves one star. After driving to my local Sam’s Club to order her cake, I was informed that I could no longer order my cake in person and needed to order it online, which was frustrating but doable. From home, I quickly discovered that it was almost impossible to customize my cake given the available ordering parameters. I proceeded to call my local Sam’s Club and explain how there was no room on their site to write a description of what I wanted. The very polite lady suggested that I try to abbreviate my description and, hopefully, someone would call me for further directions, which I attempted to do. Still, there was only about five words worth of space to write a description for the colors, the wording, and the word call me. In the end, I took a gamble, and it turned out beautiful. The process was beyond frustrating. I understand streamlining your ordering process to make things easier, but please don't make the process this difficult. It took me over an hour to order a birthday cake with the drive, the multiple calls, and my attempts to abbreviate my wording in a way that was hopefully understandable. Please make your ordering system more user-friendly.

This is the 2nd 2 -tired cake I have purchased recently, Sept 6th and this one. I purchased both for weddings as I didn’t have time to make them myself. ( I’ve done this is the past and was very happy with the cakes! ) however the last 2 cakes were disappointing. Neither of the cakes had smooth icing. They looked like the icing had be put on in a really big hurry. Because I purchased these for weddings I was not happy with the looks. Even after I added the flowers you could still see the very sloppy icing. I was happy with the taste of both cakes.

The cake was lop-sided not what i would've expected. Should have taken it out of the box and checked before i left the store. Had to order and pay online so, what would they have done to fix this immediately? Sam's train your bakery folks! No one wants a crappy looking cake.

The online ordering for cakes should be improved. If I order a custom cake I expect for me to see the customizations chosen before I pick up the cake. It was easier to order from the sheet of paper. At least with the paper I had options. The cake choices are very limited. Since the cakes are decorated in store I should be able to choose my colors, flavors, and decor. The one star is because the cake tastes good. I have been ordering Sam’s cakes for over 20 years. They are the best tasting cakes; however, the ordering process needs to be improved immensely. The cake did not look as expected and I was extremely disappointed. The fact that a different customer picking up a sheet cake had the same complaint as I did shows there is an issue with the ordering system. As a paying customer I should be able to SEE what I am ordering.

I am so dissatisfied with my order! I placed an order for my God, daughters, baby shower. I ordered the Lavender border with gold sprinkles. When I got was blue with sprinkles clumped all over the place. When I arrived to pick up the cake, I am informed the employee that the cake border color was not the lavender shown on the website that it was, in fact, blue, and she argued the fact that it was not blue that it was dark purple. After showing her, how the blue matched the uniform tag she again said that it was purple. At that point, I was forced to take the cake because she wasn’t offering to fix it. With the being said, I will never order a cake from here again. Great prices, but I guess you get what you pay for.

They messed up my daughter’s 13th birthday cake. Gave us a white icing when it clearly stated purple icing. Even the worker noticed it was all messed up. They wouldn’t fix it and wouldn’t give me my money back. So my daughter had to have a messed up cake for her 13th birthday.

This cake was my cake for my wedding. I didn’t receive the cake as pictured above because I was told by the manager that they didn’t have the packaging. I was told that someone tried to call me, but I never received a call. Also, I was still charged the full price of a two-tier cake even though I received a sheet cake.

Placing the order online was terrible. You cannot customize your order exactly the way you want. So u have to put it in the note area. The note area only allows you to enter a limited amount of words. I put what i could in the notes. They clearly read it because when arriving to pick up the cake i was told they didn't have lavender so they used purple. Mind you that was apart of the directions. I ended up with an all purple two tiered cake with a border and no other decorations which wasn't selected. The cake was for a birthday party for the following day. Thank God I knew how to decorate or I would've needed to purchase another cake. I will never order another cake from Sam's in the future if the ordering process is online. I'm really disappointed.