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Customer reviews for Custom Two-Tier Cake for
Custom Two-Tier Cake
4.3 out of 5 stars
stars
891 ratings354 reviews
  1. 5 stars72% (644)
  2. 4 stars7% (63)
  3. 3 stars6% (56)
  4. 2 stars4% (36)
  5. 1 star10% (92)

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Showing 1-10 of 354 reviews
Jul 11, 2024
Reviewer name: Raquel
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Elegant and delicious

Simple, elegant, affordable, AND delicious! Bought for a wedding cake and added flowers. It was beautiful and tasted great! The only downside is that it was not enough for a wedding of 125 people! When I researched and had planned this in March 2024, there was a 3 tiered offering. Unfortunately, they discontinued the 3 tiered cake and only offer a 2 tier option now. Please bring back the 3 tier for reunion and wedding events. Thank you!

Helpful?3M5J0J0UTO8P13621807152
Feb 19, 2025
Reviewer name: Desiré Montgomery
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect!

I was pleasantly surprised at how perfect this cake was! It was exactly what I needed. And it was so moist and perfectly sweet. Not too sweet like some cakes are. This was a HUGE cake for an unbeatable price. I had so much leftover after a party with 30+ people.

Helpful?3M5J0J0UTO8P13621807152
Sep 7, 2024
Reviewer name: Lopsided cake
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sams bakery... really?

The cake was lop-sided not what i would've expected. Should have taken it out of the box and checked before i left the store. Had to order and pay online so, what would they have done to fix this immediately? Sam's train your bakery folks! No one wants a crappy looking cake.

Helpful?3M5J0J0UTO8P13621807152
Oct 13, 2024
Reviewer name: Paula
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sloppy icing

This is the 2nd 2 -tired cake I have purchased recently, Sept 6th and this one. I purchased both for weddings as I didn’t have time to make them myself. ( I’ve done this is the past and was very happy with the cakes! ) however the last 2 cakes were disappointing. Neither of the cakes had smooth icing. They looked like the icing had be put on in a really big hurry. Because I purchased these for weddings I was not happy with the looks. Even after I added the flowers you could still see the very sloppy icing. I was happy with the taste of both cakes.

Helpful?3M5J0J0UTO8P13621807152
May 7, 2025
Reviewer name: Walton
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Overall disappointing

The top tier was chocolate and was VERY dry. So dry we just trashed the leftovers. The bottom tier was vanilla and was very good. Not dry at all. The icing was not smooth and I wasn't impressed with their work. I asked for minimal decorations because I was going to add my own decorations. But was still very disappointed in their ability to frost the cake smoothly.

Helpful?3M5J0J0UTO8P13621807152
Jul 10, 2025
Reviewer name: Ashlea Jackson
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible Service

This cake was my cake for my wedding. I didn’t receive the cake as pictured above because I was told by the manager that they didn’t have the packaging. I was told that someone tried to call me, but I never received a call. Also, I was still charged the full price of a two-tier cake even though I received a sheet cake.

Helpful?3M5J0J0UTO8P13621807152
Sep 9, 2024
Reviewer name: AM
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Taste great. Looks not up to expectations

I have ordered cakes for YEARS. They made me order online. The cake was so plain and the top tier didn't have the sugar I asked for. The pearl edging was not done well at all. Of all cakes I have ordered this one was the only one I have been truly disappointed in. Makes me question if I want to use them again for a formal affair.

Helpful?3M5J0J0UTO8P13621807152
Aug 10, 2024
Reviewer name: Shirley
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Same great taste, HORRIBLE ordering process

The online ordering for cakes should be improved. If I order a custom cake I expect for me to see the customizations chosen before I pick up the cake. It was easier to order from the sheet of paper. At least with the paper I had options. The cake choices are very limited. Since the cakes are decorated in store I should be able to choose my colors, flavors, and decor. The one star is because the cake tastes good. I have been ordering Sam’s cakes for over 20 years. They are the best tasting cakes; however, the ordering process needs to be improved immensely. The cake did not look as expected and I was extremely disappointed. The fact that a different customer picking up a sheet cake had the same complaint as I did shows there is an issue with the ordering system. As a paying customer I should be able to SEE what I am ordering.

Helpful?3M5J0J0UTO8P13621807152
Jul 27, 2025
Reviewer name: Bernadette
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Never again

I am so dissatisfied with my order! I placed an order for my God, daughters, baby shower. I ordered the Lavender border with gold sprinkles. When I got was blue with sprinkles clumped all over the place. When I arrived to pick up the cake, I am informed the employee that the cake border color was not the lavender shown on the website that it was, in fact, blue, and she argued the fact that it was not blue that it was dark purple. After showing her, how the blue matched the uniform tag she again said that it was purple. At that point, I was forced to take the cake because she wasn’t offering to fix it. With the being said, I will never order a cake from here again. Great prices, but I guess you get what you pay for.

Helpful?3M5J0J0UTO8P13621807152
Jan 22, 2025
Reviewer name: Joey Lee
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Awful Cake Decorating Department

They messed up my daughter’s 13th birthday cake. Gave us a white icing when it clearly stated purple icing. Even the worker noticed it was all messed up. They wouldn’t fix it and wouldn’t give me my money back. So my daughter had to have a messed up cake for her 13th birthday.

Helpful?3M5J0J0UTO8P13621807152