Hi Vic, thanks for your business, we appreciate it. I would like to point out that we have the heaviest base in the industry. The base plate weighs 22lbs. With the plate and the tank, you have about 40lbs of weight at the base. This can withstand most winds. You can call our customer service line at 1 855 242 6887 for parts and service. And Vic, I want to point out that all Member's Mark products come with a guarantee of satisfaction or your money back.

Hi Ken, so glad you bought our heater. We appreciate it. I'm not sure how this is possible as all heaters are electronically weighed before we ship them out. But please feel free to call our customer service number at 1 855 242 6887. They will be glad to help you.

Hi Nancy, we are glad to hear you like our heater, but we are sorry to hear about your troubles. Please call 1 855 242 6887. That is our service line, and they will be happy to help you.

Hi Jeff, we’re really sorry to hear about the shipping damage to your heater, especially at this time of year. You should definitely consider following the return instructions offered by Sam’s Club that are stated below ASAP!To start a return through SamsClub.com, go to order details under your account, then select Return Item. Print the return label, attach to package and send. Alternatively, you can call the Member Service Center at 1-888-746-7726, and we'll be ready to assist you.

Thank you for taking the time to share your comments about how satisfied and pleased you are with your new heater! We also thank you for the 5-Star rating!

Hi Bob, we couldn't agree more. Thanks for your business.

Hi Ken,<br /><br />Sorry about the late reply, but we had problems with the Bazaarvoice portal.<br /><br />Ken, all Member&#39;s Mark products come with a money back guarantee if you are not 100% satisfied. Or you can call 1 855 242 6887 for parts and service. They&#39;ll be glad to help you.<br /><br />Ken our heater is one of the heaviest heaters on the market with a 22-pound weight art the very bottom of the heater. It takes a strong wind to blow our heater over.

Hi TH, this is very bad news to hear. I am not sure as to what went wrong as I do not have enough details. Please call our customer service help line at 1 855 242 6887. They will be glad to help you get your heater up and running. And TH, I want to remind you that all Member's Mark products come with a satisfaction guarantee or your money back. We are so sorry for your troubles.

Hello, we thank you for your purchase and we’re sorry to hear about the trouble you have regarding your heater that quit working for you. Hopefully a replacement part is all that you may need. Please call our customer service center at 1 855 242 6887 from 8:00am to 5:00pm Eastern time, Monday through Friday for assistance. They will do their best to offer you some advice or assistance with the missing parts you may need.