We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Hello there, Ayla. We understand your inquiry regarding your experience with the DLE7000W. Based on your concern, we recommend checking the care labels of your garments, cleaning the lint filter regularly, and ensuring the dryer drum and duct are free from foreign objects or blockages. Overloading the dryer or mixing fabric types may also affect performance. <br />LG Dryer - Troubleshooting Burning or Discoloration - https://www.lg.com/us/support/help-library/lg-dryer-troubleshooting-burning-or-discoloration--20152469727440<br />For a more detailed look into the issue, please send us a private message on social media &#64;LGUSSupport. Our team will be happy to assist you further. —Renzo

Hey there.Thanks for sharing your experience with your LG dryer! We're delighted to hear that you switched to our dryer and are already enjoying our products' user-friendly features, energy efficiency, and spacious capacity. At LG, we're all about making your life easier and more efficient. For more feedback or questions, private message us on social media @LGUSSupport​. Welcome to the LG family, and happy laundry days ahead!🧺😊^David

Hey there! Sounds like your new dryer is making laundry day a breeze! The high capacity is definitely a game-changer—fitting more in each load is always a win. Enjoy the ease and efficiency! 😊 ^ Diego

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Hey there Carla! Thanks for sharing your feedback about your LG dryer. We always want to provide you with products that fit your needs so you can have the best laundry experience. Your review helps us to improve for future products so they can be better than before. If you ever need anything in the future, just reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh