Customer reviews for LG 26 cu. ft. Counter Depth French Door Refrigerator forDon’t buy for the craft ice
I bought this for your craft ice balls. You can call the, anything but balls. 3/4 moon 1/2 moon but not balls. You’re then told these shapes are within spec. A gimmick and a joke. Also the water dispensed is slightly cool at best. And now my one year warranty has expired.
Hey there! Having the perfect craft-ice from your LG refrigerator is always important so that you can enjoy even cooler drinks from your dispenser whenever you want. We'd be happy to offer these links that talk about your craft ice feature (https://tinyurl.com/2ye2puyu) and keeping your dispenser cool (https://tinyurl.com/2ysth4vu). If you need more help with your fridge, you can reach out to us on social media at @LGUSSupport. All we need is you contact info and model number, and we'll be able to help you further! *Josh
Do not buy LG
I have had this fridge for three years, yesterday after 6 repair visits it was deemed not repairable. This whole experience has been a complete dumpster fire, of bad customer service, poor quality equipment and lots of wasted food. Please never buy anything LG you will regret it.
Hi there! We truly appreciate you sharing your feedback with us about your LG fridge. and your disappointment with our customer service. Our core is to always provide reliable appliances that function properly, so your feedback is essential in helping us enhance our products and customer service. If you're open to exploring potential solutions, please feel free to reach out, our team would be happy to assist further.
Very roomy for a counter depth.
The fridge is very roomy on the inside, especially for a counter depth size. The fact that it doesn't have handles is taking me some time to get used to only because my last fridge had them. The mirror is prone to fingerprints but the stainless isn't. The water pressure on the water dispenser is good. The 4 different ice sizes is a nice feature. We feel so bougie with our craft ice! The big drawer is big enough for our berry baskets. The freezer is pretty roomy and has 2 drawers and a bottom section. Half of one of the drawers is taken up with 2 ice containers. The water filter was easy to get to and easy to install. I really love the fact that it has a light bar at the top of the freezer drawer that comes on when it senses that you're nearby. I love that I can knock on the mirror and the light will come on. It's handy to see that the ketchup is better accessed by opening the door, or vice versa. It saves on unnecessary door opening. Overall, so far, we are loving it. We are happy with the purchase.
Hello, Tina! We appreciate you sharing such a fun and detailed look at your experience with the LG refrigerator. The roomy interior, clever InstaView knock‑on panel, motion‑sensing freezer light, and those four ice options — especially the craft ice — really bring a premium feel to everyday use. It’s great to hear the layout, storage, and easy‑access filter are all fitting your routine so naturally, even as you adjust to the handle‑less design. We’re glad the LG unit is bringing both convenience and a bit of flair to your kitchen. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Error codes
Beautiful fridge, spacious, quiet and very functional. Craft ice maker takes time, but love the big ice cubes. I gave it 3 stars because every couple of weeks I get a 1F error and the water dispenser and ice dispenser won't work. To get the fridge to work again I have to unplug it for a couple of minutes and then plug it in again. It will work fine for a while, then after a week or two the process needs to be repeated.
Thank you for your thoughtful feedback on the LG LRYKC2606S! We're delighted to hear you love the spacious design, quiet operation, and those big craft ice cubes—definitely a fan favorite! We’re sorry to hear about the 1F error and the inconvenience it’s causing with your water and ice dispensers. We understand how frustrating it can be to reset the fridge frequently. If you'd like, our LG CareQ Team would be happy to help troubleshoot this issue further and explore possible solutions. Please feel free to reach out at 1-888-542-2623. We appreciate your patience and your choice of LG, and we’re here to support you every step of the way.
Lg French Door Refrigerator
[This review was collected as part of a promotion.] I bought this counterdepth max French door refrigerator in Dec 2022 and I love it! It is so quiet and I love the dual ice makers and the see through side door panel. The only thing I wish was different on this model would be the ability to open that see through front panel. Other than that, its a true winner!
Broken after one month
[This review was collected as part of a promotion.] One month and it is broken already! My freezer stopped working, then turned back on but keeps telling my ice is stuck, then it says door is open. And the door is closed. Has an app that tells you to dump ice if not used regularly, but it can’t tell you the freezer is defrosted as an alert? Now my food in freezer is wasted, as I didn’t find out until I went into freezer.
Hey Valeri! Thank you for sharing this with us. We want you to be able to fully enjoy your LG refrigerator, keeping all your tasty foods perfectly chilled. We recommend adjusting the freezer to the advised temperature and ensuring the food items are not blocking the vent. You can check out more information here: http://spr.ly/6423SPAPX. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be happy to check into your warranty options with you! ^Joslyn
Great features with a caveat
[This review was collected as part of a promotion.] We bought this refrigerator about half a year ago. It has some very cool features, like the extra front door for easy access. But we also have had trouble with the freezer door. It started getting hard to open, and we found that at certain temperatures, water would melt and then harden on the tracks, making it impossible to open the door. Finally, we couldn't open the door at all, so we had to have an LG repair person come in. He had to break the tracks to get the freezer door open, so he has now ordered a new freezer door and tracks for us, which he'll be installing later this week.
Hey there, Cymbeline! So glad to hear you're enjoying those cool features like the easy-access front door! We appreciate your patience while getting that freezer door issue resolved, and we'll definitely share your feedback with our product team. If you ever need help down the line, feel free to reach out to @LGUSSupport. #LifesGood ❤️ —Rich
Love the glass door. Love the round ice.
[This review was collected as part of a promotion.] Mostly our favorite fridge ever. Love the glass door. Learned to love the round cubes. One little problem and two bigger ones. Wish we could adjust shelf height a little more. Ice is slow. Got some trays for round ice and stay busy keeping the bin full during hot days. Have had repairs twice: once for seals and once for the fan. Runners wore out from ice build up when seals needed replacing. But we love the fridge and are very happy with it for over a year. Get the extended warranty.
Hey there, Michael! So glad to hear this is your favorite fridge ever and that you're loving the glass door and Craft Ice features! We appreciate your honest feedback regarding shelf adjustability, ice production speed, and past repairs, and we'll definitely share your thoughts with our product team. For any future assistance, feel free to reach out to @LGUSSupport. #LifesGood ❤️ —Rich
Junk
[This review was collected as part of a promotion.] Within a year of owning both ice makers, they broke, and now that they are out of warranty, we are left with just one ice maker. Unfortunately, it doesn't produce enough ice, so we also have a countertop ice maker. The countertop model makes just enough ice to fill the kids' water bottles and my husband's, and then it runs out.
Hey there! Thanks for sharing your LG fridge experience with us. Having enough ice to go around for everyone's beverages in the household is important, so we'd love to help! To get started, check out our guide at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181 for quick troubleshooting and potential fixes for an icemaker that is no longer working. If you still need help, we'd love to explore options with you to get your icemakers running smoothly again. Please get in touch with us on social media @LGUSSupport with your contact info and model number. We'll be with you every step of the way! *Joseph
DONT BUY! Extremely slow warranty support. Flawed
Just under a year and there is a flaw inthe door wiring where upon opening and closing eventually the wire will wear through. This caused the wire to arc on the metal hinge frying the main board. This is covered under warranty however the process is extremelyt slow. We have escalated to Presidential team but nothing can be done until after 30 days! What a joke. We are over 14 days already with out a working refrigerator and stuck. DO NOT BUY LG PROUDCTS.
Hi there. Thank you for reaching us. I'm so sorry to hear that you're going through this frustrating experience with your LG Refrigerator, especially after just under a year of ownership. I can imagine how infuriating it must be to deal with a flaw in the door wiring that's causing the wire to wear through and eventually fry the main board. First and foremost, I want to acknowledge that this is unacceptable behavior from our product, and I apologize for the inconvenience and stress it's caused you. I'm going to do my best to make things right and get your refrigerator up and running as soon as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris