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Customer reviews for LG 26 cu. ft. Counter Depth French Door Refrigerator for
LG 26 cu. ft. Counter Depth French Door Refrigerator
4.3 out of 5 stars
stars171 ratings171 reviews
  1. 5 stars60% (103)
  2. 4 stars24% (41)
  3. 3 stars4% (6)
  4. 2 stars5% (9)
  5. 1 star7% (12)
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Showing 111-120 of 171 reviews
Sep 22, 2023
RCkaty
1 out of 5 stars review

BEWARE LG change the picture to show real item

[This review was collected as part of a promotion.] Picture is very very wrong - the see through is BLACK ! not stainless wrap around like the picture. You will have fingerprints all over that side of the door that you have to clean all the time. LG please change the picture to show real item !!!

Review from lg.com
Helpful?5NCG00IVNW7913618006965
reply from Customer Care

Hey there. We appreciate your review of the 26 cu. Ft. Smart Mirror InstaView® Counter-Depth MAX™ French Door Refrigerator with Four Types of Ice. We rely on customers like you to let us know what we're doing right and wrong to continue providing the best experience possible. We will surely pass on your feedback to the rest of our team. ^Anthony

Sep 13, 2024
Michael008
4 out of 5 stars review

Love the glass door. Love the round ice.

[This review was collected as part of a promotion.] Mostly our favorite fridge ever. Love the glass door. Learned to love the round cubes. One little problem and two bigger ones. Wish we could adjust shelf height a little more. Ice is slow. Got some trays for round ice and stay busy keeping the bin full during hot days. Have had repairs twice: once for seals and once for the fan. Runners wore out from ice build up when seals needed replacing. But we love the fridge and are very happy with it for over a year. Get the extended warranty.

Review from lg.com
Helpful?5NCG00IVNW7913618006965
Nov 21, 2024
Familyof41737
1 out of 5 stars review

Junk

[This review was collected as part of a promotion.] Within a year of owning both ice makers, they broke, and now that they are out of warranty, we are left with just one ice maker. Unfortunately, it doesn't produce enough ice, so we also have a countertop ice maker. The countertop model makes just enough ice to fill the kids' water bottles and my husband's, and then it runs out.

Review from lg.com
Helpful?5NCG00IVNW7913618006965
reply from LG Digital Care Team

Hey there! Thanks for sharing your LG fridge experience with us. Having enough ice to go around for everyone's beverages in the household is important, so we'd love to help! To get started, check out our guide at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181 for quick troubleshooting and potential fixes for an icemaker that is no longer working. If you still need help, we'd love to explore options with you to get your icemakers running smoothly again. Please get in touch with us on social media @LGUSSupport with your contact info and model number. We'll be with you every step of the way! *Joseph

Mar 19, 2025
Richard Thomson
1 out of 5 stars review

Do not buy LG

I have had this fridge for three years, yesterday after 6 repair visits it was deemed not repairable. This whole experience has been a complete dumpster fire, of bad customer service, poor quality equipment and lots of wasted food. Please never buy anything LG you will regret it.

Review from lg.com/ca
Helpful?5NCG00IVNW7913618006965
reply from LG CareQ

Hi there! We truly appreciate you sharing your feedback with us about your LG fridge. and your disappointment with our customer service. Our core is to always provide reliable appliances that function properly, so your feedback is essential in helping us enhance our products and customer service. If you're open to exploring potential solutions, please feel free to reach out, our team would be happy to assist further.

Jul 3, 2024
Rickslung
5 out of 5 stars review

Love this fridge

[This review was collected as part of a promotion.] WE love our new LG refrigerator and all of the great features. The ligted see through mirror door is a showstopper and the craft ice maker makes it all very fancy. Best of all it looks great and works fantastic. Easy to use and understand the features and has all the room we need with a counter depth size.

Review from lg.com
Helpful?5NCG00IVNW7913618006965
Jul 27, 2023
SheriCooks
5 out of 5 stars review

Beautiful & Spacious

We love our new Insta View LG refrigerator . It is so spacious especially for a counter depth we have extra room for everything. It looks fantastic in the kitchen and contradictory to other reviews I have read, the shelves are completely adjustable. Love this Fridge!

Review from lg.com
Helpful?5NCG00IVNW7913618006965
Nov 18, 2024
Marina S
4 out of 5 stars review

Good fridge.

I needed a counter depth fridge and this was the most storage of the ones I saw. I didn’t need 3 kinds of ice but I actually use them all to my surprise. The shelf that slides out of the way for tall items is good but I need more tall item storage than that. The stainless steel doesn’t show fingerprints but the black glass is always covered in prints. A good buy but could have improvements.

Review from lg.com
Helpful?5NCG00IVNW7913618006965
Dec 12, 2024
Peezi
4 out of 5 stars review

A Love Affair

Let me just say.... I LOVE MY LG fridge with it's 4 types of ice! It is actually often the topic of conversation when I have guests. We love it so much so that my son bought the exact same one as well! It lost a star because the ice maker in the door went bad just after the 1 year mark and the craft ice is slow, really slow to produce those awesome large balls of ice for rock drinks. I was a bit concerned when we went from a 42" wide fridge to this 36" but it really has plenty of adjustable space inside.

Review from lg.com
Helpful?5NCG00IVNW7913618006965
Jun 22, 2024
Susie76
5 out of 5 stars review

Great features and modern sleek look

Love our new refrigerator! The freezer doors below are awesome and limit over shopping, which we had a problem with. The mirror door is a cool feature and love the light up knock-knock door although it really just showcases condiments when lit up, which isn't really too attractive. Custom ice maker is great and produces a lot of ice. Love the craft ice balls for fancy cocktails.

Review from lg.com
Helpful?5NCG00IVNW7913618006965
Dec 5, 2024
Peter5402
1 out of 5 stars review

Poor product forever

[This review was collected as part of a promotion.] I've never had any experience like this before. The new LG fridge came with a light off under right door first, then the ice was never made after 48 hours, then the door alarm kept beeping so we had to plug out the power. The fridge has been returned, we would never use LG again and I will tell everyone I know about this story. So terrible product that made us have 2 weeks without fridge to use!

Review from lg.com
Helpful?5NCG00IVNW7913618006965
reply from LG Digital Care Team

Hey there Peter! We truly appreciate you sharing your experience with us about your LG refrigerator. Our goal is to always provide you with top-quality products that are functional right out of the box and installed in your home. Your feedback helps us to improve, and we'll be sure to relay your words to the proper teams so we can continue to improve. If you ever need anything in the future, our doors are always open for you! *Josh