Customer reviews for Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black

Customer reviews for Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black for

Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black

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4.5 out of 5 stars

stars386 ratings159 reviews

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Showing 121-130 of 159 reviews

Sep 1, 2024

Matt Moore

2 out of 5 stars review

Verified Purchase

Great freezer but poor handling of package

Love the freezer but it was delivered with multiple dents and 2 missing adjustable feet.

Helpful?

reply from Curtis International Ltd.

Hello Matt Moore, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Jul 8, 2024

Realnurse33

3 out of 5 stars review

Verified Purchase

Damaged in delivery

Unit works great but arrived damaged

Helpful?

reply from Curtis International Ltd.

Hello Realnurse33, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Apr 28, 2025

bad experience

1 out of 5 stars review

Do not buy

Item doesn not keep proper frozen temperature below the 7 setting. It quit working all together a month after purchase. Been on the phone with customer service for Sam's, allstate and FedEx for over 2hrs total to sort things out and the pick up date still isn't right.

Helpful?

reply from Curtis International Ltd.

Hello bad experience, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Apr 16, 2025

Shirley

5 out of 5 stars review

Verified Purchase

Good

Very good

Helpful?

reply from Curtis International Ltd.

Hello Shirley, we are happy to hear you are pleased with your Frigidaire Gallery 5 Cu. Ft. Chest Freezer.

Aug 2, 2024

Bama1

5 out of 5 stars review

Verified Purchase

5 cu ft chest freezer

True to pics

Helpful?

reply from Curtis International Ltd.

HiBama1, we are glad to hear you are pleased with your Frigidaire Gallery 5 Cu. Ft. Chest Freezer.

Nov 24, 2024

5 out of 5 stars review

Verified Purchase

Nice design freezer

Works excellent.

Helpful?

reply from Curtis International Ltd.

Hello JC, we are happy to hear you are pleased with your Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black.

Oct 28, 2024

Tlioggh

5 out of 5 stars review

Verified Purchase

Perfect kitchen size freezer

Perfect!

Helpful?

reply from Curtis International Ltd.

Hi Tlioggh, we are happy to hear you are enjoying your Frigidaire Gallery 5 Cu. Ft. Chest Freezer.

Jun 11, 2024

Lynne

3 out of 5 stars review

Freezer Returned Twice

Arrived severely damaged. Re-ordered, arrived severely damaged again. Packaging was not damaged, which means the actual product is defective or damaged prior to packing and shipping. Shipper never came for pickup after 3 weeks for either damaged freezer. Drove both units to local Club after receiving approval to do so. Local Club struggled with how to do return. 40 minutes later the return was completed. Shipper called to pickup freezer the next day. Corporate Sam's sends you to a different person every time and you have to re-tell the issue. They will not even give you a contact extension saying it is for security purposes. Isn't that what a general number is for? Will not resolve the issue... Refunded the money, offered us a gift card, which we refused because they are not addressing the issue we brought to their attention. They are always quick to try to close the ticket because it looks bad on their performance measures....still on-going. Use Amazon, not Sam's for your consumer needs.

Helpful?

reply from Curtis International Ltd.

Hello Lynne, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Jul 17, 2025

Anna

1 out of 5 stars review

Damaged

Arrived damaged - is no out of stock. Sams wants me to send it back for a refund. I had to cut it to get it out of the box so I am not sure how I can send it back. This is a giant head ache and I still don't have a freezer.

Helpful?

reply from Curtis International Ltd.

Hello Anna, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 5 Cu. Ft. Chest Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Aug 22, 2025

Jessica

5 out of 5 stars review

took about a week to get to me after I ordered as it came across country. nice, not damaged when I got it, that was a worry when having it shipped. works great. cools off very quickly. going to let it sit for 24 hours and then fill it.

Helpful?

reply from Curtis International Ltd.

Hi Jessica, we are glad to hear you are pleased with your Frigidaire Gallery 5 Cu. Ft. Chest Freezer.