Hi MikeM, I can't imagine the inconvenience this has caused you. We are here to help. Here is a link to help you with the dryer. Please follow the steps and click the hyperlinks for further assistance. Clothes are not dry after using Samsung dryer. https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147567784 to help our team pull up your information. Have a great day. ^Aloe