Hello Skye, We recognize the importance of having dependable appliances at home. Let's address this right away. We would love to speak to you to learn more details and determine how we can best assist you with your dryer. Please get in touch with us using the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147413000) to help our team pull up your information when you message us. Thank you. -Kimberly

Hi there, We understand the significance of a working dryer in your household. Let us help you out. Please refer to the resources below to rectify your concerns with your dryer. Click the link and the hyperlinks for tips. The dryer has no heat at all: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149602884, to help our team pull up your information when you message us. Have a great day. -John