Hi there, We’re so disappointed to hear about the trouble you’ve experienced with your NeverChange Air Purifier MAX. That’s absolutely not the performance we expect from our products, especially so soon after purchase. We appreciate you taking the time to go through the troubleshooting steps, and we understand how frustrating it must be to still see an error code and get no results. We’d love to help resolve this for you. Please reach out to our Customer Care team by phone at 1-855-427-5127 and we’ll do everything we can to make this right. Warm regards, Shark Clean US

Hi Shabak, Thank you for taking the time to leave a review. We're deeply sorry for the frustration caused by your Shark NeverChange Air Purifier. The constant cleaning of the filters and not working well with cigar smoke seems really annoying. We appreciate you bringing this to our attention. We'd take it onboard with us to improve our product's quality. If you’d like to speak with us further, please visit the link here: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Hi there, Thank you so much for taking the time to share your review. We’re truly sorry to hear that you’re having trouble locating a replacement filter for your Shark air purifier. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we’ll be sharing your feedback with the appropriate teams so we can work toward improving your experience. In the meantime, you can check for availability through our authorized retailers, such as Amazon. If there’s anything we can do to support you or if you’d like to share additional feedback, we’re here to help. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean.

Hi Colleen, Thank you for your feedback. We understand your concern about the filters not lasting as long as expected and how that can become costly over time. We’d be happy to offer product support to help you get the most out of your filters by sharing tips on extending their lifespan. Depending on usage and environment, the filter can last up to 5 years, thanks to its advanced filtration technology. For helpful maintenance tips and guidance, please refer to our FAQ guide below, which offers step‑by‑step advice on caring for your air purifier: https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-FAQs Kind regards, Shark Home

Hi Sq,<br /><br />Thank you for sharing your experience with the Shark NeverChange Air Purifier. We’re truly sorry to hear that your unit stopped working so soon and that your experience with customer service didn’t meet your expectations. That’s not the level of support we aim to provide, and we completely understand your frustration.<br /><br />While it’s disappointing that you’re returning the product, we’d still like the opportunity to make this right and assist you further. If you’re open to it, please contact our team again at 1-855-427-5127, and we’ll do everything we can to troubleshoot or explore a resolution for your unit.<br /><br />Your feedback is incredibly important to us, and we’ll ensure it’s shared with our teams to improve the experience for all customers. Thank you for giving Shark a try, and we hope to regain your trust in the future.<br /><br />Kind regards,<br />Shark Clean

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you weren't happy with your HP305. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give mour products another try in the future.Kind regards,Shark Clean