Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Shark NeverChange Air Purifier MAX + Remote & 2 Odor Neutralizer Cartridges for
Shark NeverChange Air Purifier MAX + Remote & 2 Odor Neutralizer Cartridges
4.5 out of 5 stars
stars
950 ratings557 reviews
  1. 5 stars78% (739)
  2. 4 stars10% (98)
  3. 3 stars4% (36)
  4. 2 stars2% (16)
  5. 1 star6% (61)

Member photos

  • +133 images
Sort by |
Showing 71-80 of 557 reviews
Apr 17, 2025
Reviewer name: North Star
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice air purifier

I have a couple other air purifiers in my home and this one is a new addition. Have not had it long, but so far it seems to work well--very quiet. I like the odor neutralizer packets since I have pets and that the filter may be cleaned.

Helpful?7EN40CCP98KP13616406295
Apr 22, 2024
Reviewer name: MGM
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Air

We love this Air Purifier. It really works to clear the air of unwanted odors. It works overtime when I cook fish in the broiler and does the best job to refresh the air.

Helpful?7EN40CCP98KP13616406295
Apr 12, 2025
Reviewer name: Wood
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works well

Really helps to keep the house smelling clean and fresh! In a busy house with two dogs that cooks frequently, the purifier helps freshen the area quickly.

Helpful?7EN40CCP98KP13616406295
Oct 21, 2025
Reviewer name: Corgilady
1 out of 5 stars
1 out of 5 stars review

Horrible sensor issues

Sensor broke and get nothing but an error code. It no longer works after only 20 days🥴 I e called and went thru the check list to fix it but it always just says 0 and blows air. Useless.

Review from sharkninja.com
Helpful?7EN40CCP98KP13616406295
reply from SharkNinja

Hi there, We’re so disappointed to hear about the trouble you’ve experienced with your NeverChange Air Purifier MAX. That’s absolutely not the performance we expect from our products, especially so soon after purchase. We appreciate you taking the time to go through the troubleshooting steps, and we understand how frustrating it must be to still see an error code and get no results. We’d love to help resolve this for you. Please reach out to our Customer Care team by phone at 1-855-427-5127 and we’ll do everything we can to make this right. Warm regards, Shark Clean US

Feb 14, 2026
Reviewer name: Shabak
2 out of 5 stars
2 out of 5 stars review

Unfortunately not a very good filter.

Really doesn't work well with cigar smoke. The filter gets dirty very quickly so you have to constantly vacuum it to get rid of the particles. Not worth the price

Review from sharkninja.com
Helpful?7EN40CCP98KP13616406295
reply from SharkNinja

Hi Shabak, Thank you for taking the time to leave a review. We're deeply sorry for the frustration caused by your Shark NeverChange Air Purifier. The constant cleaning of the filters and not working well with cigar smoke seems really annoying. We appreciate you bringing this to our attention. We'd take it onboard with us to improve our product's quality. If you’d like to speak with us further, please visit the link here: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Sep 25, 2024
Reviewer name: Sq
3 out of 5 stars
3 out of 5 stars review

Bad

Had this for less than 3 months and it stopped working. Tried contacting Shark customer service to see if they could trouble shoot anything prior to contacting the store. They refused to help. This is my first Shark product. Returning product back to the store.

Helpful?7EN40CCP98KP13616406295
reply from SharkNinja Product Expert

Hi Sq, Thank you for sharing your experience with the Shark NeverChange Air Purifier. We’re truly sorry to hear that your unit stopped working so soon and that your experience with customer service didn’t meet your expectations. That’s not the level of support we aim to provide, and we completely understand your frustration. While it’s disappointing that you’re returning the product, we’d still like the opportunity to make this right and assist you further. If you’re open to it, please contact our team again at 1-855-427-5127, and we’ll do everything we can to troubleshoot or explore a resolution for your unit. Your feedback is incredibly important to us, and we’ll ensure it’s shared with our teams to improve the experience for all customers. Thank you for giving Shark a try, and we hope to regain your trust in the future. Kind regards, Shark Clean

Sep 8, 2024
Reviewer name: Esther
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works as Advertised

I have two dogs and when I’ve ask company that has came over if they still smell my dogs, they said no. I’ve even notice the fresher smell when coming home. When cooking the air quality drops some and my Shark kicks in and gets it back to 100 after a couple hours. It’s quiet and when it runs on high, sounds like a fan running. Set it on auto and let it do the work! The air scents are nice and not overpowering. Invest! It’s worth it!

Helpful?7EN40CCP98KP13616406295
Apr 11, 2026
Reviewer name: Darren
2 out of 5 stars
2 out of 5 stars review

No variable fan speed without eco mode?

So far it's great except for one MAJOR issue - the way eco mode works. I decided after several years with my old (different brand) air purifier, it was time for an upgrade. After shopping around I decided on this one (I went Into it already biased in favor of Shark / Ninja brand, as up until now I've loved every thing I've ever bought from the brand). Powered it up and thought everything was great, until I few hours later I began to pick up some cat litter box odors that I had never had before. My assumption was that the odor control feature of this purifier would absolutely ensure even better odor control than my old one, which had no such feature and cost half the price. Boy was I wrong. Since getting it several days ago, the only time it will come out of eco mode and turn on is if I'm cooking and some little something burns off when I turn the burner on. When that happens it comes on for a few minutes then right back to eco mode. The major malfunction comes into play due to the fact that there is no odor control of any kind when it's in eco mode - it's literally just turned off and sniffing the air for particles to see if it needs to turn back on. And cats going to the litter pan don't trigger it to turn on. So I thought that would be easy enough to solve - just turn off eco mode. Well, turns out that if you want the fan to auto-adjust at all you can't turn off eco mode - no way to set it to always run at minimal speed and ramp up when needed (like my prior unit could do). So my options now are to let a multi-hundred dollar device just sit powered off and doing nothing for me 23 hours out of the day, manually set it to always run at a low speed and have it do nothing to help the air quality when I'm cooking and it needs to turn up, manually set it to always run on high and deal with the noise and shortened 'neverchange' filter life - or return it and buy something else. As of writing this, I'm still undecided on which option I'll go for.

Helpful?7EN40CCP98KP13616406295
reply from SharkNinja Product Expert

Hi Darren,Thank you for sharing your experience. We want to clarify how the Air Purifier MAX operates. You can use Auto Mode without Eco Mode actively running. Auto Mode adjusts the fan speed automatically based on real‑time air quality readings. When air quality worsens, the fan increases, and when it improves, the fan slows down. Eco Mode is a separate feature that activates only after the unit maintains 100% clean air for 5 minutes in Auto Mode. At that point, the fan turns off to conserve energy and will restart once particles or odors are detected. Even in Eco Mode, the unit continues monitoring the air and is designed to detect both particles and odors, using its 3‑stage HEPA filtration system that captures 99.98% of particles as small as 0.1–0.2 microns, along with odors and VOCs. For further assistance or support with optimizing settings for your space, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET.Kind Regards,Shark Home

Nov 28, 2023
Reviewer name: Joyce
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Better than my Dy… and excellent price!

We love this air purifier, we have another very expensive name brand that does not do the job this Shark does. It kicks on when cooking a lot also when we are burning our wood fireplace. We love the automatic feature instead of having to run 24/7 and hope it doing it job like our other expensive one. Highly recommend the Shark NeverChange!

Helpful?7EN40CCP98KP13616406295
Nov 6, 2023
Reviewer name: bob27
1 out of 5 stars
1 out of 5 stars review

WARNING!!! DO NOT BUY THIS!!!

WARNING!!! DO NOT BUY THIS PRODUCT. I bought it on Wednesday. It went immediately to 100% pure air in the house. Odd! On Sunday it went to 0% and stayed there. The troubleshooting solution did not work. I called Shark on Monday as they do not have 24/7 service. They sent a link for a video you are REQUIRED to watch for service. The link did not work. Eventually the Rep determined that the unit wasn't working and needed to be replaced. But she couldn't authorize the replacement because this model - HP305 - is NOT IN THEIR SYSTEM. I kid you not. She wanted me to send a video of me cutting off the cord but then decided I needed to send the whole unit back. They would send me a label and maybe I'd have the replacement, not this model but a similar one, by Christmas. Are you kidding me? 58 minutes of my life wasted. I will be returning it to Sams. Only giving it one star because you can't give it less.

Helpful?7EN40CCP98KP13616406295