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Customer reviews for Shark NeverChange Air Purifier MAX + Remote & 2 Odor Neutralizer Cartridges for
Shark NeverChange Air Purifier MAX + Remote & 2 Odor Neutralizer Cartridges
4.5 out of 5 stars
stars
950 ratings557 reviews
  1. 5 stars78% (739)
  2. 4 stars10% (98)
  3. 3 stars4% (36)
  4. 2 stars2% (16)
  5. 1 star6% (61)

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Showing 171-180 of 557 reviews
Sep 27, 2026
Reviewer name: maggie r
5 out of 5 stars
5 out of 5 stars review

quiet

Ive had my air purifier for about a month now and I love that you can bearly hear it running.

Review from sharkninja.com
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Nov 17, 2025
Reviewer name: Anthony J
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not as I thought

Good at circulating air but not efficient with food smells from cooking

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reply from SharkNinja Product Expert

Hi Anthony, Thank you for your feedback. We understand how frustrating this must be and we’ll make sure your comments are shared with the relevant department. We’re committed to improving in the future and truly hope you’ll continue to stay with us. Kind Regards, Shark Clean

Nov 18, 2025
Reviewer name: Kendra
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works great!

This is my second one for my home! Love this, helps tackle the "pet smell"

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Nov 14, 2025
Reviewer name: AK girl
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad smell

Smelled like melting plastic

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reply from SharkNinja Product Expert

Hello, and thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience with the Shark HP305 and the issue you mentioned, the unit smells like melting plastic. This isn’t our usual standard, and we understand how frustrating this must be. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

Apr 26, 2025
Reviewer name: Azechman
1 out of 5 stars
1 out of 5 stars review

Save your money and buy another brand

Unless you have spare money around you would like to get rid of skip this product. Always going to 0 percent and getting the red circle. Places do not seem to care about quality anymore. First and last Shark product I will ever buy. The filter would last longer than the machine will.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark NeverChange. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Aug 15, 2023
Reviewer name: Netsy
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Shark NeverChange™ Air Purifier MAX covers around 1400 square feet that provides multi-room air purification. I currently have it up in the balcony area at the top of my stairs and it is taking care of the 3 bedrooms upstairs as well as the hallway and probably part of downstairs. There are several features I like about this air purifier. It has a “Neverchange” HEPA filtration that won't need replacing for up to 5 years. So, while it may not last a full 5 years that is an advancement over systems that have filter replacements needed annually. The 4-layer filter system captures 99.98% of allergens and irritants, dust, hair, lint and especially helpful with pets and when it's seasonal allergy season. It has this nifty little Odor Neutralizer Odor Cartridge Assembly that pops into a designated slot on the top of the machine that you can select how strong you would like the scent or you can turn off the cartridge if you do not want any scent. It has these “Debris Defense” screens on either side of the filter system that just pull out like the lint screen in your dryer, and you just give it a quick clean and slide them back in. They're like an additional assistant to the filter system. They it has Clean Sense IQ which is the control system/display and this tells you what the current air quality and particulates and odor levels are. It actually senses the quality of the air and “cleans” the air. Say you are cooking onions, the system will recognize the smell, the display will change colors and the system will go into basically air cleaning mode to get the air quality back to 100%. Sometimes it's fun to watch the color change. This system has been great and has been doing what it supposed to do.

Review from sharkninja.com
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Mar 5, 2026
Reviewer name: CB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good Product

So far I'm impressed

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May 6, 2026
Reviewer name: Trail boss Vince
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quite amazing the Auto feature a MUST.

Pet lovers Run

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Aug 17, 2023
Reviewer name: Nikis360
5 out of 5 stars
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] I really love this Shark air purifier! It's really futuristic looking, and does an amazing job of cleaning the air. It has a cool touchscreen to select from 4 different fan speed levels to clean. You can check how clean the filter is, adjust the brightness all from the touchscreen! The best part is the scent filter. Makes my house smell so clean and fresh. I love this!

Review from sharkninja.com
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Sep 21, 2025
Reviewer name: AussMom
1 out of 5 stars
1 out of 5 stars review

WASTE of Money

I am so incredibly disappointed with this purchase. I spent a lot of money purchasing this item (air purifier Max) and two smaller ones for our home. We have three long hair doggies (border collie and Aussies) that leave a lot of hair and dander. It is a lot of work to keep the home clean and our allergies at bay. I was researching ways to keep the home cleaner and us healthier and everyone recommended air purifiers, so I went with a brand I trust. I also have two shark vacuums. There has been ZERO improvement in the quality of the air in our home. There has been no reduction in the amount of dust in the home. No reduction in the amount of pet hair in the home. I'm still having to do just as much manual cleaning now as I did before we purchased them. It always says 100% air quality unless we're cooking something particularly smelly then it does kick on for a bit. I purchased this at the end of June - so three months later and the filter says it's at 78% already. I know never change doesn't mean never - but I was hoping for more than a year out of it. I feel like this would indicate that there is SOMETHING being done, but I am not seeing it. I check the filters regularly and despite there being plenty of hair in the home (yes, even with vacuuming regularly) and there's just about none in the filter. I'm not sure what this purifier is even doing for us and I wish I could send them all back.

Review from sharkninja.com
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reply from SharkNinja

Hi AussMom, Thank you for taking the time to leave a review and share your experience with the Shark Air Purifier Max and the smaller units. We are truly sorry to hear that you have not seen the improvements you were hoping for, especially after investing in multiple units and trusting our brand to help with your home’s air quality and your family’s health. We understand how challenging it can be to manage pet hair and allergies, and we know how disappointing it is when a product does not meet your expectations. Your feedback is very important to us, and we want to help make this right. If you have not already done so, we recommend reaching out to our customer care team so we can better understand your situation and offer further troubleshooting or support. We are here to help and want to ensure you get the best possible performance from your air purifiers. Please feel free to contact us at 1-855-427-5127. Our hours of operation are Monday through Friday from 9am to 9pm EST, and Saturday from 9am to 6pm EST. Kind regards, Shark Home US