Hello,Thank you for taking the time to leave a review for the Shark NeverChange Air Purifier.We're very sorry to hear that you aren't satisfied with the performance of the air purifier. We will definitely share your feedback with our relevant teams for consideration regarding the purifier quality for future products.Kind regards,Shark Clean

Hi there, Thank you for taking the time to leave a review, and for bringing this to our attention. We're sorry to hear that you're unhappy with the scent of the odor‑neutralizer cartridge. At this time, we don’t offer a variety of scent options, but your feedback is incredibly valuable in helping us understand our customers’ preferences. We know this can be frustrating, and we truly appreciate you taking the time to share your experience with us. Please rest assured that we’ll pass your feedback along to the appropriate teams, as we’re committed to continually improving our products. If you should need any assistance with your Shark, you can contact us at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that you're experiencing issues with your Shark air purifier, and the filter needs replacing after only 6 months. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we will share your feedback with the appropriate internal teams. To help maximize your air purifier’s performance and extend filter life, Shark recommends keeping the unit in AUTO mode. Once 100% clean air is maintained for 10 minutes in AUTO mode, the purifier will automatically enter ECO mode to further optimize filter efficiency and longevity. Additionally, to help extend the life of the HEPA filter, we recommend reorienting it every three months. Simply remove the HEPA filter, turn it upside down, and reinsert it so the side that was previously on top is now on the bottom. This helps evenly distribute captured particles throughout the filter and supports longer‑lasting performance. In the meantime, we suggest reviewing our self‑help troubleshooting guide below for assistance with the issue you’re experiencing: https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide If the issue persists after following the suggested steps, please refer to the instructions at the end of the guide to contact our support team. Kind regards, Shark Clean NA.

Hello, Thank you for taking the time to leave a review. We're so sorry about this; this definitely should not be the case. Could you please give our team a call at 1-855-427-5127? We’d love to provide some support with this. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you were having trouble with your Air Purifier, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. Kind regards, Shark Clean

Hello, Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your air purifier is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-855-427-5127 so we can help with this. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. This isn’t our usual standard, and we apologize for how frustrating this must be. Please don't hesitate to reach out to our team by phone at 1-855-427-5127, we'll be happy to take a look into this further. Kind regards, Shark Clean