Hi there, Thank you for taking the time to leave a review and share your customer experience. We recognize how important it is for a warranty replacement to fully meet your needs. While we’re glad to hear the air purifier itself is working well, your feedback regarding the overall replacement experience is valuable to us and has been shared with the relevant teams internally for review. If you’d like to discuss this further or need additional assistance, our Customer Care team would be happy to support you. Please feel free to reach out to us at: https://support.sharkninja.com/contact-us Kind regards, Shark Home.

Hello, Thank you for taking the time to leave a review. This isn’t our usual standard, and we apologize for how frustrating this must be. Please don't hesitate to reach out to our team by phone at 1-855-427-5127, we'll be happy to take a look into this further. Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review, and for bringing this to our attention. We're sorry to hear that you're unhappy with the scent of the odor‑neutralizer cartridge. At this time, we don’t offer a variety of scent options, but your feedback is incredibly valuable in helping us understand our customers’ preferences. We know this can be frustrating, and we truly appreciate you taking the time to share your experience with us. Please rest assured that we’ll pass your feedback along to the appropriate teams, as we’re committed to continually improving our products. If you should need any assistance with your Shark, you can contact us at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hello, Thank you for taking the time to leave a review. We're so sorry about this; this definitely should not be the case. Could you please give our team a call at 1-855-427-5127? We’d love to provide some support with this. Kind regards, Shark Clean