I had trouble using the online help. I could never seem to get to the right source for information. Most of the non human response was not useful to me. My experience with chat was good but finally had to go to the phone support. That was awesome! I had to call three times to get my issue resolved. all three agents were thoughtful, experienced and patient. I would rate the telephone help with 5 stars.

Had to call for help with a form that was being requested but was not appropriate. The rep helped my find the box containing a zero that should have been blank. She was great, but the program should recognize a zero as null. A lot of the information required was not fully explained, and took extra time and research to fill in the information correctly. The program was not as user friendly as I had expected, which was a disappointment.

It was pretty easy, but getting information from QuickBooks online into TurboTax was a pain in the keester. The support team didn't know how to do it, but I was able to do some research on my own and figure out a workaround. I had to find the migration tool, install a trial version of QuickBooks Enterprise Desktop, use that to import a QBXML file generated by some crazy app, then create a QBW file, then import that file into TurboTax. That's insane! And what should have taken 5 minutes took about 3 hours. Sad.

Intuit needs to do a better job of explaining ACCOUNTING TERMS and the SPECIFICS of filing IRS tax forms accurately to the customer. I am a physician......I don't tell a patient "you have had a myocardial infarction"....I say, "you have had a heart attack". What I am suggesting is NOT ROCKET SCIENCE. Take 100 people with small businesses with NO ACCOUNTING EDUCATION and have them use a "beta version" of the upcoming year's S-Corp tax program. Then have them tell you what they didn't understand and ALSO have a CPA review their business records to see where they improperly filled out forms based on your beta version instructions. This should produce a vastly improved version of your software.

Once installed the product works flawlessly and is veery easy to use. However, I have had problems loading the state product for two years in a row that has me very frustrated. In both years it took hours with support to get the state product downloaded. Lat year it was a glitch in the TT download process. This year no one can tell my why it didn't work using normal process.

TurboTax has been fantastic! We started our business last September, and this is our first time filing on our own. The process was so straightforward. TurboTax really guides you through every step, and if you're unsure about anything, there's a "help me" section that explains everything clearly.

I have always used TurboTax Cds successfully. This year, I was told that CDs are no longer available! So, after researching alternatives, I went online and purchased TurboTax downloads. It took MORE THAN AN HOUR to locate my key codes in order to activate TurboTax. I hate downloads. I keep my Cds on file in case of a computer failure, crash, etc. I have had to use a Cd in the past to recover a TurboTax file. What will I do if that happens and all I have is a missing download???

I rated this product 3 stars because the Quickbooks integration did not work and, therefore, I had to type everything manually. Additionally, there were several places I had to manually override cells in the State returns as the step-by-step guide did not provide the appropriate result. Finally,there no Mac OS version of this software.

Not as smooth as prior years' product. Don't need to start at the beginning when choice is to continue a file. Too many duplicate items that require repeated input when info could have been gathered internal to the program. Non-accountants may have struggles processing. The whole program felt like it was developed in a rush by IT personnel lacking experience. .

Had a very difficult time editing form 1116. Each time I reviewed the whole return it created a new foreign tax entry. Deleting the excess was quite difficult. When will you include the South Carolina forms? Have used Turbotax since 2013, and will continue to do so.