Purchased this and not a huge fan.. first off it’s not flat! Mine all falls to the center bad. The sides get so hot when this unit is on that you can’t sit anything on the sides or it will melt. The cover WILL NOT stay on this unit! Not designed well. Would not recommend this unit to buy. We had a coupons and was able to get it free is why I bought it, otherwise I’d return it!

Purchased this griddle as it seemed like a good deal and came with a cover. While setting up, the last 2 steps is where everything went south. The side table screws were not tightening on one shelf because the screw hole itself would spin with it, so I have one loose side table. The griddle would not align with the holes on the top of the framd, so I had to bend one of the hole openings in order for it to fit. I got the griddle seasoned and turned it off, covered it for the day which the cover doesn't tighten and sits loosely on top. It rained overnight and I woke up to a puddle sitting on top of the griddle which, as you can guess, leaked through the cover and sat on the griddle. I'd return the item but it's such a huge griddle to move around. I just hope the griddle cooks well. I'd definitely recommend investing a little more into a Blackstone.

this grill sucks I haven't even had it a year and its falling apart!! I have tried everything in my power to salvage it. the structure is falling apart the cover sucked completely, first rain and my flat top was wet. its not worth wasting the money just invest in a better grill

It's cheaper than a Blackstone but doesn't come with a hard cover. I have had it sitting outside for about 9 months and the cover ripped on its own letting water in and rusting the cooktop so I had to buy a better cover and reseason it. By the time I got a hard cover I should have just bought a Blackstone that came with one.

I haven't liked this griddle since putting it together. Some of the cheap parts didn't fit / align well together but for the price, I figured I could deal with it. Now having used it MAYBE 10 times, there's nothing I like about it. I simply think it's incredibly cheap and it shows in the level of quality that I've experienced. I'll be returning mine and upgrading to something of better quality.

It would have made more sense to design this with a cooking area that was half griddle and half grill. Now someone who wants a griddle, yet still needs conventional grill will have to buy both. What a compete lack of innovation and forward thinking. All you would have had to do is design it with a griddle grate and grill grate next to each other. Or...offer the grates as options when purchased. I have a small patio and don't need my grills taking up all my space.

Bought this griddle a month back, last one on the floor, should've waited for the next one to come back in stock. The sides of the box looked okay but the frame was bent. The top griddle has a few deep scratch marks as well. This seems like an end of the line griddle or used griddle. The cover is absolute garbage. A small gift of wind bless it right off. I'm in the price of finding an aftermarket cover so I don't have to put the griddle in my shed after each use. Otherwise it cooks well. I'm having a blast cooking a lot of meals with it.

Can’t buy major items at Sam’s anymore. Horrible customer service each time you call you get a different story. Package arrived with some tape and damages. I should have not accepted delivery. Item appeared ok. Two of us spent 2.5 hours putting it together frame was bent so it wouldn’t go together. I called Sam’s and was offered a replacement. I stated I preferred a refund unless they would assemble the replacement a local store was offering free assembly and was told ok. I got a call confirming delivery I asked for confirmation they would assemble the new one and was told no. I then canceled the replacement. They won’t pickup the old one as it doesn’t either fit in the pickup vehicle or in the box it came in. Parts didn’t fit well. Buyers beware

The product arrived really dirty and dented. I was looking forward to it. But it arrived full of dirt and dented and will be returning it. The box was heavy. The cardboard was not the strongest for such heavy box.. I am a bit disappointed we were looking forward to it

Very disappointed in the delivery. The box was torn in multiple places. It was left out in my yard very close to the road side. Not on my porch. It's looked as if it was dropped while trying to bring to my door and that was where they left it. After opening, we found several dents. The cover provided with the grill doesn't provide much protection from rain. It left our grill soaked. We will, more than likely, purchase a different cover elsewhere.