The truth that noone on here is saying. The price is great. There is no support and the rear does heat far more than the front. After owning this for several months, it was a poor investment. In Southern humidity, the grill surface rust very quickly no matter how much you "season" it. The wheels make it easy to roll around, but the side shleves did not stay on after using them to guide the grill. I now has no side shelves and I am looking for a stainless steel replacement. I will look much closer and be willing to spend a little more the next time.

Cover didn’t last in California weather. Wheel barring busted, leaked oil everywhere after two years with normal moving around. Never traveled. Flat top rusted with moist from weather. I’ve tried millions of times to look for a new cover. Nothing fit. Sad. Because I really really enjoyed cooking on this thing.

It would have made more sense to design this with a cooking area that was half griddle and half grill. Now someone who wants a griddle, yet still needs conventional grill will have to buy both. What a compete lack of innovation and forward thinking. All you would have had to do is design it with a griddle grate and grill grate next to each other. Or...offer the grates as options when purchased. I have a small patio and don't need my grills taking up all my space.

Bought this griddle a month back, last one on the floor, should've waited for the next one to come back in stock. The sides of the box looked okay but the frame was bent. The top griddle has a few deep scratch marks as well. This seems like an end of the line griddle or used griddle. The cover is absolute garbage. A small gift of wind bless it right off. I'm in the price of finding an aftermarket cover so I don't have to put the griddle in my shed after each use. Otherwise it cooks well. I'm having a blast cooking a lot of meals with it.

Griddle went together perfectly. Then came the disaster. The griddle shelves have these GIANT stickers on them that are the stickest stickers ever. After peeling them off there was so much glue residue left on the shelves it was unbelievable. I tried everything; glue gone, hand sanitizer, hair dryer, razor blade,hot water, scrubber, etc. After two hours i have hiven up! There is still residue. And now the shelves are no longer black. VERY IRRATATED!! there is no reason to have stickers like this. I would like new shelves without stickers!

Can’t buy major items at Sam’s anymore. Horrible customer service each time you call you get a different story. Package arrived with some tape and damages. I should have not accepted delivery. Item appeared ok. Two of us spent 2.5 hours putting it together frame was bent so it wouldn’t go together. I called Sam’s and was offered a replacement. I stated I preferred a refund unless they would assemble the replacement a local store was offering free assembly and was told ok. I got a call confirming delivery I asked for confirmation they would assemble the new one and was told no. I then canceled the replacement. They won’t pickup the old one as it doesn’t either fit in the pickup vehicle or in the box it came in. Parts didn’t fit well. Buyers beware

I purchased this last month and the cover isn't waterproof. The flat top grill is now rusted due to the water coming through the cover. This is completely unacceptable. However, it was a great grill, easy to assemble, but the rusting due to the cover I have to give this a 1 star.

I headed to Sam's club over the weekend, fully intending on buying this griddle. When I saw the display model in the store, it looked decent, but after looking closer, it was of cheap quality. There are no supports for the griddle itself, so warping would be imminent and temperature would not be even. The legs were flimsy as could be. I could not imagine moving it without it falling apart. Even at the sale price, it's just not worth it. I will pay a bit more for another Blackstone.

Put it together when we noticed the left side table is missing the plasitic covering in 2 of the right holes that hold the side table to the grill so the screw is real loose and we can't attach it to the table. Very frustrating because we tried replacing the screw with bigger screws with no luck!

The product arrived really dirty and dented. I was looking forward to it. But it arrived full of dirt and dented and will be returning it. The box was heavy. The cardboard was not the strongest for such heavy box.. I am a bit disappointed we were looking forward to it