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Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.7 out of 5 stars
stars
14.5K ratings6,245 reviews
  1. 5 stars83% (12K)
  2. 4 stars9% (1,263)
  3. 3 stars3% (449)
  4. 2 stars2% (279)
  5. 1 star3% (503)

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Showing 31-40 of 6,245 reviews
May 13, 2025
Bob Dale
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Charmin

Excellent Price for this item. I have always used this product, and my family loves this stuff. tbh- I would try the Members Mark brand if I did not have to buy so much, just to toss it cause the family dislikes it. Would love to purchase a starter size to try. IS the Walmart brand the same stuff as Sams Members Mark?

Helpful?22BGAL331U3T13615453039
Dec 11, 2024
Leslie
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Less than happy this time

I have used Charmin for decades with great satisfaction. This most recent purchase has been a great disappointment and I plan to reach out directly to the company, one package of 8 rolls has a defective tube that cannot be corrected. As a result, I cannot use them on the holder; having instead to just sit them on the counter.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We appreciate your decades of loyalty, and thank you for rolling with us all this time. Quality is very important to us, and we have many strict quality controls in place to ensure our beary best rolls out. However, we're so sorry to hear that your recent purchase had defective cores which in turn wouldn't fit on your holder. We'd be more than happy to see how we can help, and make this right. Just give us a quick call at 1-800-777-1410. We are available 9am-6pm Monday - Friday.

May 6, 2024
TheSaint
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

BoomBoom paper

It’s probably the best of the soft papers, rips off easily without pulling out the entire roll. Unfortunately, I refer to it as “Bowling Alley” toilet paper, it comes with free finger holes. That’s right, it will easily rip apart in higher stress areas! With all that said, I prefer the RED labeled ultra strong paper

Helpful?22BGAL331U3T13615453039
Sep 15, 2025
Reviewer with a view
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Charmin being sold is not the same

We use Charmin Ultra Soft from other stores regularly. This purchase however was not of the quality we are used to. The roll is smaller. The cardboard spindles are misshapen and the tissues are much thinner (less ply) than before. The crenellated perf is suppose to make tearing a sheet easier but it mostly rips unevenly. This is a far substandard version of Charmin. Unless things change, we will go back to buying elsewhere.

Helpful?22BGAL331U3T13615453039
reply from Charmin

Thanks for sharing your experience with us, Tim. We can assure you that our Ultra Soft goes through strict quality checks to ensure it reaches you in the best possible condition, and we'll be sure to share your comments with our Quality Team. We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-1410 for additional assistance. -The Charmin Team

Feb 5, 2026
Juju
2 out of 5 stars
2 out of 5 stars review

Marketing ploy I'm not buying

The paper iself is wonderful Charmin. The tear has quality control issues. When it works it works. When it doesn't it doesn't. There are stretches in every roll that won't tear because the paper isn't scored. More frequent stretches in every row that have weak scoring, causing waste due to poor tearing. If my business was toilet paper I'd make sure any great innovation was actually consistently great before I retooled and spent marketing dollars. I have never in my life considered leaving a toilet paper review until this product rolled out.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

Hi there, thank you for reaching out and for taking the time to share such detailed feedback with us. We’re sorry to hear about the tearing and scoring issues you’ve experienced — that’s certainly frustrating, especially when you otherwise like the paper itself. We understand how inconsistent performance can lead to waste, and that’s not the experience we want with Charmin. Your comments are important to us, and we’d really appreciate the opportunity to learn more and share this directly with our Product Quality team. Please give us a call at 1-800-777-1410, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re seeing and see how we can help. Thank you again for taking the time to let us know — we truly value your feedback.

Dec 18, 2023
Justwhy
2 out of 5 stars
2 out of 5 stars review

So much less than before.

I got this a few weeks ago and the new "Teath" preparation tair points don't work you'll end up with 1/4-3/4, 1/2 splits and more and they'll continue from on to another if a second thought. That seem to wast so much more than required as customers don't care so to just toss it but an 7 rolls per month to 13 rolls to month with this new pack is crazy!!! What was wrong with the squares? Never had an customer complaint of this much use spike if this continues the old 2 ply flats seem cost worthy for time feeling complaints to cost. So sad this band has gone beyond less than basic wants.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We appreciate you sharing this and are so beary sorry your toilet paper isn't tearing at the perforations. Our new Ultra Soft Rolls should include the Smooth Tear scalloped edges to give you less hassle while you enjoy the go, and we shut down our lines during manufacturing to ensure the mechanics are working smoothly. Hearing from consumers like you helps us improve, and we're sharing your comments with our Product Team. We want to gather more details on your products to send to the team for research and help with your purchase. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.

Feb 28, 2026
Joseph3659
2 out of 5 stars
2 out of 5 stars review

Not like it used to be.

I've been buying Charmin for as long as I can remember and I must say that the quality and amount of "MEGA" rolls has declined considerably. I also don't care for the new easy tear feature for I find it wastes more and it has lost its' strength as well. I'm no longer going to purchase your product. Good luck in the future.

Review from charmin.com
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Dec 10, 2025
alik126_4590
4 out of 5 stars
4 out of 5 stars review

Soft and Strong

Charmin ultra soft is always a quality product and consistently one of the softest toilet papers there is. With that being said depending on where you are purchasing it from it is often the most expensive as well. If you're looking for one that is still soft but strong and don't mind the higher price tag I would recommend Charmin.

Review from influenster.com
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Jan 7, 2026
gracey66_6526
5 out of 5 stars
5 out of 5 stars review

Soft skin everywhere

I love the soft feel on my bottom. The texture of this toilet paper really cleans well while ensuring there is no chaffing or dry skin, the softness keeps my skin feeling soft and luxurious. There is so much paper on each roll that I usually buy the pack of 6 mega rolls and it lasts me two months in my household.

Review from influenster.com
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Jan 26, 2026
yvonnes161_8145
3 out of 5 stars
3 out of 5 stars review

Soft and durable, but my household is divided on h

Soft on your bum and durable for the business that it needs to do. Half of my family loves this the other half doesn't because they say that when they go to the bathroom, this toilet paper leaves behind little cotton trails when they do number two. Personally, I haven't noticed it, but I do live in a divided house when it comes to this toilet paper. In my opinion, it is soft durable and serves the purpose, but sharing the experience that my household has had.

Review from influenster.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

Hi there, thanks for sharing such a thoughtful and honest review. We’re glad to hear that many in your household find the Ultra Soft toilet paper to be soft, durable, and effective. That said, we understand the concern about the lint or “cotton trails” some family members have noticed — feedback like this is really helpful for us to better understand different experiences. We’re sorry for any frustration this may have caused, and we’d appreciate the chance to learn more and help. Please feel free to reach out to Charmin Consumer Care at 1-800-777-1410, where our team will be happy to assist and address your concerns.