Thank you for sharing your feedback with us, Frances. We’re sorry to hear you’ve experienced poorly perforated sheets with Charmin Ultra Soft Mega XXL, especially since it’s happened multiple times and made the rolls difficult to use. If you’d like to provide any additional feedback, please contact our Charmin team at 1‑800‑777‑1410.

Your loyalty to Charmin really means the world to us, Ginny. We're sorry to hear that you're having this experience with the glue, since our Ultra Soft does go through strict quality checks to ensure that it reaches you in the best possible condition. We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-1410 for additional assistance. -The Charmin Team

Dave, we're so sorry to hear you received a pack in this condition. We have strict quality controls to ensure our beary best reaches you, and this doesn't sound like our best. We'd love to see how we can help make this right, and get you rolling out smoothly once again. Please give us a call at 1-800-777-1410. Our team is available Monday-Friday 9am-6pm EST.

Thank you for sharing this experience, and I’m really sorry to hear that your Charmin Ultra Soft roll isn’t dissolving as it should and is even causing clogs — that’s understandably concerning, especially when you’ve relied on the product before without issues. Charmin is designed to break down in water and be safe for well‑maintained plumbing, so seeing it float or remain intact in the bowl isn’t expected. There are a few reasons this can happen — for example, variations in water flow, plumbing conditions, or even how the sheets interact with the bowl before flushing — but it shouldn’t be causing repeated clogs or making you feel like you need to switch brands out of worry. We’d really like to look into this further and help make it right, so please contact our Charmin team at 1‑800‑777‑1410, where they can assist you directly.

Please get in touch with the retailer directly in order to get the best assistance with this matter. You can give them a call at 1-800-925-6278. <br />