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Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.7 out of 5 stars
stars14.4K ratings6,236 reviews
  1. 5 stars83% (12K)
  2. 4 stars9% (1,262)
  3. 3 stars3% (449)
  4. 2 stars2% (277)
  5. 1 star3% (502)

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Showing 11-20 of 6,236 reviews
Oct 17, 2025
Mary M
1 out of 5 stars review

Verified Purchase

Do better Charmin

For years I lived at houses with Septic systems, so I used Scott's and I would look forward to the day when I didn't. Well, Charming has been getting consistently cheaper and this last batch reminds of Scott Tissue. Do better Charmin

Helpful?22BGAL331U3T13615453039
Jul 17, 2025
Kathy T
4 out of 5 stars review

Verified Purchase

Why I want to quit Charmin - wouldnt recommend

Charmin ultra soft I have a hate love relationship. It’s still over $31 and they’ve cut the amount on the roll -again. It still doesn’t tear well all the time. I go back and forth between Charmin and northern quilted ultra plush. Quilted is really close and $26 - I may change all to together

Helpful?22BGAL331U3T13615453039
Aug 31, 2025
ADHDnNOLA
5 out of 5 stars review

Verified Purchase

Confessions of a Newly-Minted TP Snob

I’ll admit it: I used to avoid Charmin like the plague. My family has rental properties built in the 80s, and the running joke was always that Charmin was the pipe killer. So for years I stuck with thinner, “safe” toilet paper. Then I tried Charmin Ultra Soft—and wow. I get it now. It’s soft without shredding, strong without feeling industrial, and the crazy thing is you actually use less. That means fewer sheets, fewer rolls, and in the long run, less strain on both your wallet and your plumbing. I’ve been converted. Charmin Ultra Soft is the kind of TP that spoils you for the cheap stuff. Once you use it, you can’t go back. Consider me a toilet paper snob now—and honestly? I’m fine with that.

Helpful?22BGAL331U3T13615453039
Jul 10, 2025
VeeV
4 out of 5 stars review

Verified Purchase

Charmin is my Favorite

Charmin is absolutely the softest of all brands. I’ve tried them all and always come back the Charmin. The only reason I gave 4 stars instead of five is because this time the cardboard rolls were so smashed in the package I couldn’t get the paper to unroll smoothly.

Helpful?22BGAL331U3T13615453039
Aug 31, 2025
Marie
1 out of 5 stars review

Verified Purchase

One star

Giving one star to all of this order due to customer service treatment . Three phone calls placed on hold during two of the calls. I was asked for my phone number both calls in case of being disconnected. After being placed on hold both calls disconnected and I was never called back. My order was originally charged a big shipping fee even though the order was being shipped to myself. I was told because I have 10 addresses in my address book. That makes zero sense. I have a huge family college kids move they get married so addresses change. I remove their old address. The third call I made was answered by a man who said his name was Kent. At the start of our conversation I asked him why they are required to ask for my phone number in case of being disconnected? When they never call back if the call is disconnected. He assured me he would call me if we were disconnected. I told him to write a complaint as to what happened to the other two calls. What’s interesting is if I had said to deliver the items and not ship any there would be no shipping charges. I knew that yet not any of Sam’s Club employees suggested that. Kent did his best to correct the shipping charges. My membership expires in November and I will need to think about whether or not not I will renew it. The shipping charges changed multiple of different amount every time I entered the items in my cart. It’s not enough I now have to spend $50 per family member of 4 children their spouses 20 grandchildren and 15 great grandchildren plus siblings Sam’s Club wants to charge me for shipping to myself when it’s over $50

Helpful?22BGAL331U3T13615453039
reply from Charmin

We know how important great customer care is, Marie. The best number to reach out to Sam's Club is 1-888-746-7726. They'll want this experience brought to their attention and will be eager to help discuss a resolution for you. -The Charmin Team

Sep 29, 2025
jb
4 out of 5 stars review

Verified Purchase

good quality, not so good value.

rolls are not very big and it is not a good value since its gone in no time at my house.

Helpful?22BGAL331U3T13615453039
Nov 2, 2025
Debby
5 out of 5 stars review

Verified Purchase

poofs when unrolled

My granddaughter asked her mother to buy the same type paper I buy because its so soft and a poof comes out when you unroll it.

Helpful?22BGAL331U3T13615453039
Aug 29, 2025
Blessed one
1 out of 5 stars review

Verified Purchase

Charmin ultra soft bath tissue

This Charmin ultra soft is shorter than a normal bath tissue, inside wrapper is so cheap maybe i will return it because it is short.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We certainly don't want to roll up short, and we're very sorry to hear if that was the case. All our rolls go through strict quality controls to ensure only our beary best leaves our paws, and we'd be more than happy to see how we can help, and learn more. Please give us a quick call at 1-800-777-1410. We'll be in the cave handing phones from 9am-6pm EST Monday-Friday, and we're looking forward to hearing from you.

May 6, 2024
Anonymous
2 out of 5 stars review

Verified Purchase

Shrinkflation has hit Charmin

Same number of rolls, but the rolls are not as wide. And it was $31 so no change in price other than maybe being higher.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We're sorry you're not pleased with your recent Charmin purchase. With recent increases in commodity costs, we upgraded our rolls and took a nominal amount of sheets off to avoid increasing the price. We work hard to ensure our products maintain the superior quality you enjoy while maintaining good long-term business practices. We appreciate your loyalty and will share how you feel with the team. If there's anything we can do to assist with your experience, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

Sep 29, 2025
SC
3 out of 5 stars review

Verified Purchase

Great, but not many roles

Although the toilet paper is fantastic, compared to other similarly priced toilet paper at Sam’s it has much fewer roles.

Helpful?22BGAL331U3T13615453039