Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.7 out of 5 stars
stars
14.5K ratings6,249 reviews
  1. 5 stars83% (12K)
  2. 4 stars9% (1,264)
  3. 3 stars3% (449)
  4. 2 stars2% (279)
  5. 1 star3% (504)

Member photos

  • +39 images
Sort by |
Showing 1-10 of 6,249 reviews
Dec 30, 2024
Reviewer name: Darren M
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Confused

Happy with my toilet paper but just confused on why Sam’s wants me to do a review on EVERY purchase I make there. Gee, the paper wipes perfectly and plays well with the kids in the pool as it goes down the drain. And by the way, you definitely do not want me to submit a photo as encouraged.

Helpful?22BGAL331U3T13615453039
Nov 23, 2025
Reviewer name: Jonathan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The Best Toilet Tissue

I regard Charmin Ultra Extra Soft as a truly fine product. I'll mention that, while the new wavy tearing is great, so was the older straight cut tearing. I recommend that Charmin be used in conjunction with a good wet wipe product, like Tucks. I wish Sam's had not ceased to supply Tucks.

Helpful?22BGAL331U3T13615453039
Aug 31, 2025
Reviewer name: ADHDnNOLA
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Confessions of a Newly-Minted TP Snob

I’ll admit it: I used to avoid Charmin like the plague. My family has rental properties built in the 80s, and the running joke was always that Charmin was the pipe killer. So for years I stuck with thinner, “safe” toilet paper. Then I tried Charmin Ultra Soft—and wow. I get it now. It’s soft without shredding, strong without feeling industrial, and the crazy thing is you actually use less. That means fewer sheets, fewer rolls, and in the long run, less strain on both your wallet and your plumbing. I’ve been converted. Charmin Ultra Soft is the kind of TP that spoils you for the cheap stuff. Once you use it, you can’t go back. Consider me a toilet paper snob now—and honestly? I’m fine with that.

Helpful?22BGAL331U3T13615453039
Aug 10, 2026
Reviewer name: LOU
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The product is fine just don't buy it from third person seller Bern%26Co .

Review from walmart.com
Helpful?22BGAL331U3T13615453039
Aug 7, 2026
Reviewer name: FLgirl
4 out of 5 stars
4 out of 5 stars review

Grease streaks

I just came home with a 30 roll pack of Ultra Soft and 4 of the rolls have streaks that look like grease or something from the processing equipment. I’m hoping it is only on the outer layer and not thru the entire roll. I’m send a picture if I can get it to load.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

Thanks for sharing your feedback. We’re sorry to hear your Charmin Ultra Soft Mega Roll pack had grease‑like streaks on several rolls. Toilet paper should always come out clean and uniform, so seeing marks that look like residue from processing equipment is understandably concerning. It’s good that you checked whether the streaks were only on the outer layer — that can sometimes happen when a roll brushes against machinery during production — but it still shouldn’t appear on finished product. If you’d like to speak with someone directly, you can reach the Charmin team at 800‑777‑1410 so they can look into the issue with your specific pack.

Jun 23, 2025
Reviewer name: Suzzz
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

1/2" More Narrow

I immediately noticed that the rolls were more narrow than the last time I purchased Charmin Ultra Soft, and sure enough they shaved 1/2" off. I'm really tired of manufacturers messing with the quality so they can keep the same price.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We take the value of our products and loyalty of our users seriously and your feedback means a lot to us. In the meantime, we made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It's a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. In fact, our entire family of products is designed to be a great long-lasting choice, so you enjoy more 'gos' per roll and change the roll even less often!

Oct 17, 2025
Reviewer name: Mary M
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do better Charmin

For years I lived at houses with Septic systems, so I used Scott’s and I would look forward to the day when I didn’t. Well, Charming has been getting consistently cheaper and this last batch reminds of Scott Tissue. Do better Charmin

Helpful?22BGAL331U3T13615453039
Dec 20, 2024
Reviewer name: 1993HV
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

We’re not stupid

I’ve been buying this TP for months and the rolls in this latest package I bought is way narrower! Has anyone else noticed this toilet paper has become narrower?! I compared a roll from this newest package to a roll I still had left from a package I bought several months ago and these new rolls are 1” narrower!! I hate it when companies think we’re stupid and won’t notice when they start making their products smaller

Helpful?22BGAL331U3T13615453039
reply from Charmin

We appreciate your loyalty to Charmin, and we're sorry to hear that this was your experience. We can assure you that our rolls go through strict quality checks to ensure that they reach you in the best possible condition, and we'd be happy to look into this further for you. When you're able, please give us a call at (800) 777-1410.

Jan 15, 2025
Reviewer name: Campton
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Charmin toilet paper is not what it used to be.

The cardboard core has become so thin that the roll deforms and won't turn smoothly over the roller. And the roll itself is so narrow compared to earlier products that they should be ashamed.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We're glad you reached out about what you've noticed with the cardboard from these rolls. We appreciate you reaching out and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-1410 for additional assistance. -The Charmin Team

Jul 29, 2026
Reviewer name: GolferJimBob
1 out of 5 stars
1 out of 5 stars review

Terrible tears

I have been a long-time customer of Charmin. Your recent change to the perforations is a terrible feature. I have often times found it extremely difficult to find the perforations, resulting in a ragged tear and ultimately usage of more paper than I previously used.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

Thank you for sharing your experience with us. We’re truly sorry to hear that your Charmin Ultra Soft Mega Rolls have been giving you terrible tears due to the recent change in perforations. As a long‑time Charmin customer, you should never have to struggle to find the perforation or end up with ragged tears that make you use more paper than you intend. That’s frustrating, and it’s not the experience we want you to have. Changes in perforation design are meant to improve consistency, but your feedback makes it clear that this update isn’t working well for everyone. Difficulty locating the tear line or getting clean breaks is exactly the kind of issue our quality team needs to hear about. We’d like to look into this further and help make it right. Please reach out to our Charmin team at 1‑800‑777‑1410, where they can gather details from your specific package.