Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.7 out of 5 stars
stars14.5K ratings6,240 reviews
  1. 5 stars83% (12K)
  2. 4 stars9% (1,263)
  3. 3 stars3% (449)
  4. 2 stars2% (277)
  5. 1 star3% (503)

Member photos

  • +2 images
Sort by |
Showing 1-10 of 6,240 reviews
Aug 2, 2025
PMOFlor
5 out of 5 stars review

Verified Purchase

Absolutely the Best!

Charmin Ultra Soft lives up to its name—it's incredibly gentle and cushiony, making every use feel luxurious. The rolls last a long time, and the quality is consistently top-notch. It’s strong yet soft, and never irritating. Definitely worth the price for the comfort and reliability. Highly recommend!

Helpful?22BGAL331U3T13615453039
Nov 23, 2025
Jonathan
5 out of 5 stars review

Verified Purchase

The Best Toilet Tissue

I regard Charmin Ultra Extra Soft as a truly fine product. I'll mention that, while the new wavy tearing is great, so was the older straight cut tearing. I recommend that Charmin be used in conjunction with a good wet wipe product, like Tucks. I wish Sam's had not ceased to supply Tucks.

Helpful?22BGAL331U3T13615453039
Dec 30, 2024
Darren M
5 out of 5 stars review

Verified Purchase

Confused

Happy with my toilet paper but just confused on why Sam’s wants me to do a review on EVERY purchase I make there. Gee, the paper wipes perfectly and plays well with the kids in the pool as it goes down the drain. And by the way, you definitely do not want me to submit a photo as encouraged.

Helpful?22BGAL331U3T13615453039
Jun 23, 2025
Suzzz
2 out of 5 stars review

Verified Purchase

1/2" More Narrow

I immediately noticed that the rolls were more narrow than the last time I purchased Charmin Ultra Soft, and sure enough they shaved 1/2" off. I'm really tired of manufacturers messing with the quality so they can keep the same price.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We take the value of our products and loyalty of our users seriously and your feedback means a lot to us. In the meantime, we made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It's a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. In fact, our entire family of products is designed to be a great long-lasting choice, so you enjoy more 'gos' per roll and change the roll even less often!

Aug 23, 2025
Bill Pilgrim
1 out of 5 stars review

Verified Purchase

Has this Charmin package been Shrinkflated"?

This was no deal compared to another warehouse club selling the same product. Your Charmin TP dimensions are 231 sheets per roll measuring 3.92x4 inches for a total of 804 square feet over 32 rolls. Your competitor dimensions are 4.5 x 4.2 inches for a total of 835 feet over 30 rolls. It's notably narrower when mounted on a toilet roll holder as well.

Helpful?22BGAL331U3T13615453039
Aug 28, 2025
Dissatisfied buyer
1 out of 5 stars review

Verified Purchase

Charmin Rolls Size Shrunk Drastically?

Compared this Charmin to my last purchase and was shocked that it was an inch shorter in width and a smaller roll than my last purchase of Charmin, same price but much smaller rolls. What a rip off! Lost this buyer.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We haven't made any sizing changes to our rolls, butt we do want to let you know that we make a wider roll called jumbo. That may be the size you purchased in the past as it is 4.5 x 4.2 inches vs our mega sizes, which are the standard 3.92 x 4 inches. We'd love to see how we can help, and get you back to the jumbo size you enjoyed. Please call us at 1-800-777-1410.

Dec 20, 2024
1993HV
1 out of 5 stars review

Verified Purchase

We’re not stupid

I’ve been buying this TP for months and the rolls in this latest package I bought is way narrower! Has anyone else noticed this toilet paper has become narrower?! I compared a roll from this newest package to a roll I still had left from a package I bought several months ago and these new rolls are 1” narrower!! I hate it when companies think we’re stupid and won’t notice when they start making their products smaller

Helpful?22BGAL331U3T13615453039
reply from Charmin

We appreciate your loyalty to Charmin, and we're sorry to hear that this was your experience. We can assure you that our rolls go through strict quality checks to ensure that they reach you in the best possible condition, and we'd be happy to look into this further for you. When you're able, please give us a call at (800) 777-1410.

Jul 28, 2025
JS
1 out of 5 stars review

Verified Purchase

No value here

Shorter rolls (width), crushed centers (inside tubes) even though outer packaging looked fine, expensive compared to anywhere. Only offered it seems to drive sales to store brand.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We always expect our consumers to receive Charmin in the highest quality condition, so we're sorry to read your review, JS. However, if you call us at (800) 777-1410, we'll be happy to make it up to you!

Jan 15, 2025
Campton
1 out of 5 stars review

Verified Purchase

Charmin toilet paper is not what it used to be.

The cardboard core has become so thin that the roll deforms and won't turn smoothly over the roller. And the roll itself is so narrow compared to earlier products that they should be ashamed.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We're glad you reached out about what you've noticed with the cardboard from these rolls. We appreciate you reaching out and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-1410 for additional assistance. -The Charmin Team

Aug 31, 2025
Marie
1 out of 5 stars review

Verified Purchase

One star

Giving one star to all of this order due to customer service treatment . Three phone calls placed on hold during two of the calls. I was asked for my phone number both calls in case of being disconnected. After being placed on hold both calls disconnected and I was never called back. My order was originally charged a big shipping fee even though the order was being shipped to myself. I was told because I have 10 addresses in my address book. That makes zero sense. I have a huge family college kids move they get married so addresses change. I remove their old address. The third call I made was answered by a man who said his name was Kent. At the start of our conversation I asked him why they are required to ask for my phone number in case of being disconnected? When they never call back if the call is disconnected. He assured me he would call me if we were disconnected. I told him to write a complaint as to what happened to the other two calls. What’s interesting is if I had said to deliver the items and not ship any there would be no shipping charges. I knew that yet not any of Sam’s Club employees suggested that. Kent did his best to correct the shipping charges. My membership expires in November and I will need to think about whether or not not I will renew it. The shipping charges changed multiple of different amount every time I entered the items in my cart. It’s not enough I now have to spend $50 per family member of 4 children their spouses 20 grandchildren and 15 great grandchildren plus siblings Sam’s Club wants to charge me for shipping to myself when it’s over $50

Helpful?22BGAL331U3T13615453039
reply from Charmin

We know how important great customer care is, Marie. The best number to reach out to Sam's Club is 1-888-746-7726. They'll want this experience brought to their attention and will be eager to help discuss a resolution for you. -The Charmin Team