We're so beary sorry your TP felt narrower and thinner, and we appreciate you bringing this to our attention, Mauz. We're working hard to ensure you receive the irresistible quality you trust to enjoy the go, and we take feedback like this seriously. We want to make this right and have our Quality Team look into this further so we can learn more. For further assistance, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

We're sorry you had this experience. Please contact Sam's Club directly at 1-888-746-7726 for further information.

Lyn, we want you to feel fresh and clean when using Charmin, and are bear-y sorry to hear lint has been left behind. Softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. Lint can also build up on manufacturing lines, however, we regularly shut them down to remove the excess lint. So that we can help you further, please give us a call at (800) 777-1410.