We're sorry to hear that this was your experience, as we have many quality checks in place to ensure that our Ultra Soft reaches you in the best possible condition. We'd like to look into this further for you, so please give us a call at (800) 777-1410 when you have a moment.

We're sorry to hear that you feel this way about our new Smooth Tear perforation. We do put a lot of thought into our TP, and our Smooth Tear is designed to provide improved dispensing while leaving behind a clean edge. We'll be sure to share your thoughts with our team, and you're always welcome to give us a call at (800) 777-1410 so that we can learn more about your experience.

We’re very sorry you’re unhappy with your purchase Diana. When we design our products, we do extensive research and consumer testing to create features that we think you will love. Yes, the perforation was changed. It now featuring an elegant "Smooth Tear" line which should easily detach as needed. We're not sure about the other issue you've mentioned, butt we're here and truly hope you'll take a moment to call us with more information about your purchase, so we can help as best we can. Give us a jingle Monday through Friday, from 9 AM to 6 PM, EST. Call us up at 1 (800) 777-1410.

We understand your frustration and appreciate you sharing what happened to you. Our new Ultra Soft Rolls were upgraded so you can enjoy the go more conveniently, and we regularly shut down our manufacturing lines to ensure you receive superior quality that covers more mess. We're so beary sorry this wasn't the case for you, Dave. Hearing from loyal consumers like you means a lot to us, and we'd like to discuss your experience to help us improve and assist with this purchase. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST to talk further.

We're beary sorry to hear this, Judy, as our rolls go through extensive quality testing to try to ensure you receive them in perfect condition. We'd like to learn more and do our best to make things right. Please give us a call at (800) 777-1410.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you enjoy the go with Charmin. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 777-1410.