We’re very sorry you’re unhappy with your recent purchase of Charmin Ultra Soft, Otavio. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We offer a variety of TP roll sizes, so we hope you find one that suits you best. We'd like to gather some more information about your experience for our Quality Assurance Team and also try to make this right for you. Please give us a call at (800) 777-1410.

We're beary sorry you weren't pleased with your recent purchase, and we appreciate you sharing how you feel, Elizabeth. We're continuously working to deliver superior quality to our consumers at a reasonable price while seeing an increase in commodity costs ourselves, and we upgraded your rolls with a Smooth Tear so you can enjoy the go more conveniently. Your satisfaction is important to us, and we want to learn more to ensure our products meet the standard requirements and help with your purchase. To discuss your experience further, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

We're so sorry you feel this way, David S, and can assure you that all Charmin tissues get quality-tested multiple times to certify our fans receive an exceptional TP product. Please give us a call at (800) 777-1410 and we'll be beary glad to help!

Loretta, we're so sorry to hear our Ultra Soft is too thin, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. If you prefer a stronger toilet paper, we recommend giving our Ultra Strong a try. So that we can help you further, please give us a call at (800) 777-1410.

We're sorry to hear this. For assistance with your order, we’d suggest contacting Sam's Club directly by giving them a call at 1-888-746-7726.

We're sorry to hear this. For assistance, please reach out to Walmart at 1-800-925-6278 for assistance.