We're sorry this happened, Will. To assist you further, please call Sam's Club directly at 1-888-746-7726.

Dave, we're so sorry to hear your Charmin has been breaking apart, and we would like to help. Please know, there are many quality checks in place to help ensure only the best products reach you. So that we can help you further, please give us a call at (800) 777-1410.

We’re very sorry you’re unhappy with your recent purchase of Charmin Ultra Soft, Otavio. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We offer a variety of TP roll sizes, so we hope you find one that suits you best. We'd like to gather some more information about your experience for our Quality Assurance Team and also try to make this right for you. Please give us a call at (800) 777-1410.

We're sorry to hear this, Elizabeth. For assistance, please reach out to Sam's Club at 1-888-746-7726.