For discounts that were advertised by the retailer, please contact Sam's Club directly at 1-888-746-7726.

The only difference between Charmin Ultra Soft at Walmart versus Charmin Ultra Soft at Sam's Club should be the size you noted. We're sorry to learn the feel of the rolls wasn't at the standard you, and we, expect. Because our Quality Team makes sure every roll meets our standards, we're so BEARy sorry to learn about this. It's possible Baby Bear Dylan, who likes to hang out at the factory, may have moved your pack from the discard pile to the shipping one. It's our pleasure to help you get the results you expect from every purchase, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.

Sorry you feel this way about your purchase, Jax. It may help to know that our mega size (3.92 x 4 inches) is our standard size and is available at all retailers. If you're looking for a wider size, we do offer one called jumbo that is available at bulk retailers. We hope this helps!

Loretta, we're so sorry to hear our Ultra Soft is too thin, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. If you prefer a stronger toilet paper, we recommend giving our Ultra Strong a try. So that we can help you further, please give us a call at (800) 777-1410.

Bruce,We want you to enjoy the go with Charmin, and we're very sorry to hear that wasn't the case with your latest Charmin Ultra Soft purchase. We have many quality strict quality controls in place to ensure our beary best and softest 2 ply rolls reach you., and we'd really like to see how we an help to get you back to the Charmin you know and love. Please call us at 1-800-777-1410 Monday - Friday 9AM-6PM, so we can help further.