Thanks for sharing your feedback, and I’m really sorry to hear about your experience with the toilet paper. That’s definitely not the softness you should expect, especially if you’ve used it for years. We appreciate you letting us know, and we’d really like to learn more so we can help. Whenever you have a moment, please reach out to our team directly at 1-800-777-1410 so we can look into this and make things right.

We're sorry to learn you're not a fan of the smaller Charmin Ultra Soft Extra Mega Roll. Your satisfaction is incredibly important to us, and we're sorry to learn you're not happy. We'll be sure to pass your message along to our team, as we always want to know what our consumers think. If you'd like to tell us more, we're here Mondays through Fridays, from 9 AM to 6 PM, EST. Give us a call at 1 (800) 777-1410.

Thank you for sharing your experience with the easy-tear option — we’re really sorry it hasn’t worked as expected. We always want our products to perform consistently, and we appreciate you bringing this to our attention. We’d like to learn more and help make this right. Please feel free to reach out to us at 1-800-777-1410 so our team can assist you directly. Thank you again for letting us know.

We appreciate you sharing this and are so beary sorry your toilet paper isn't tearing at the perforations. Our new Ultra Soft Rolls should include the Smooth Tear scalloped edges to give you less hassle while you enjoy the go, and we shut down our lines during manufacturing to ensure the mechanics are working smoothly. Hearing from consumers like you helps us improve, and we're sharing your comments with our Product Team. We want to gather more details on your products to send to the team for research and help with your purchase. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.

We're sorry to hear this. For assistance, please reach out to Walmart at 1-800-925-6278 for assistance.

All that we want left behind is a Charmin clean feeling, and we're very sorry to hear that was not your experience. There can be one of two causes for excessive lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. If you're dissatisfied with the amount of lint on Charmin Ultra Soft, we recommend you give Charmin Ultra Strong a try as a great alternative that is sure to help you enjoy the go as well. We'd love to help further, could you kindly give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-1410 for additional assistance?

We're so sorry you feel this way, David S, and can assure you that all Charmin tissues get quality-tested multiple times to certify our fans receive an exceptional TP product. Please give us a call at (800) 777-1410 and we'll be beary glad to help!