We’re very sorry you’re unhappy with your recent purchase of Charmin Ultra Soft, Otavio. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We offer a variety of TP roll sizes, so we hope you find one that suits you best. We'd like to gather some more information about your experience for our Quality Assurance Team and also try to make this right for you. Please give us a call at (800) 777-1410.

We have a number of quality checks to ensure this tear with ease, so we're sorry to hear you feel this way about the perforations. We'd like to make sure you get the best, as well as share your experience with our Quality Team.

We have strict quality controls in place to ensure our beary best reaches you, Michele, and we're very sorry to hear you received a pack of Charmin in this condition. We'd love to see how we can help further and get to the bottom of this. Please give us a call at 1-800-777-1410 Monday-Friday between the hours of 9AM-6PM EST when you have a chance.

Our Quality Team Works hard to ensure these always leave our facilities in only the best condition and we’re sorry to hear about these tubes, Kirsten. We appreciate you reaching out and would like learn more to see how we can further assist you. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-1410 to see how we can help. -The Charmin Team