We’re very sorry you’re unhappy with your recent purchase of Charmin Ultra Soft, Otavio. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We offer a variety of TP roll sizes, so we hope you find one that suits you best. We'd like to gather some more information about your experience for our Quality Assurance Team and also try to make this right for you. Please give us a call at (800) 777-1410.

We're so beary sorry your TP felt narrower and thinner, and we appreciate you bringing this to our attention, Mauz. We're working hard to ensure you receive the irresistible quality you trust to enjoy the go, and we take feedback like this seriously. We want to make this right and have our Quality Team look into this further so we can learn more. For further assistance, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

We're beary sorry you're not pleased with your recent Charmin Ultra Soft Rolls, Marilyn. With recent upgrades to our products, our mission is to help enhance your bathroom experience, and hearing from you helps us improve and understand how to help you enjoy the go. If there's anything we can do to assist with your purchase, call us at 1-800-477-1710, M - F, 9 am to 6 pm EST.

We're sorry to hear this, Elizabeth. For assistance, please reach out to Sam's Club at 1-888-746-7726.