Loretta, we're so sorry to hear our Ultra Soft is too thin, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. If you prefer a stronger toilet paper, we recommend giving our Ultra Strong a try. So that we can help you further, please give us a call at (800) 777-1410.

We're so beary sorry your TP felt narrower and thinner, and we appreciate you bringing this to our attention, Mauz. We're working hard to ensure you receive the irresistible quality you trust to enjoy the go, and we take feedback like this seriously. We want to make this right and have our Quality Team look into this further so we can learn more. For further assistance, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

We're beary sorry you're not pleased with your recent Charmin Ultra Soft Rolls, Marilyn. With recent upgrades to our products, our mission is to help enhance your bathroom experience, and hearing from you helps us improve and understand how to help you enjoy the go. If there's anything we can do to assist with your purchase, call us at 1-800-477-1710, M - F, 9 am to 6 pm EST.