For discounts that were advertised by the retailer, please contact Sam's Club directly at 1-888-746-7726.

We’re very sorry you’re unhappy with your recent purchase of Charmin Ultra Soft, Otavio. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We offer a variety of TP roll sizes, so we hope you find one that suits you best. We'd like to gather some more information about your experience for our Quality Assurance Team and also try to make this right for you. Please give us a call at (800) 777-1410.

We're so sorry you feel this way, David S, and can assure you that all Charmin tissues get quality-tested multiple times to certify our fans receive an exceptional TP product. Please give us a call at (800) 777-1410 and we'll be beary glad to help!

The only difference between Charmin Ultra Soft at Walmart versus Charmin Ultra Soft at Sam's Club should be the size you noted. We're sorry to learn the feel of the rolls wasn't at the standard you, and we, expect. Because our Quality Team makes sure every roll meets our standards, we're so BEARy sorry to learn about this. It's possible Baby Bear Dylan, who likes to hang out at the factory, may have moved your pack from the discard pile to the shipping one. It's our pleasure to help you get the results you expect from every purchase, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.